Seasonal Remote Customer Experience Representative – Outdoor Gear & Apparel – Join brighthush’s Dynamic Customer Support Team

About brighthush

brighthush is a trailblazing outdoor apparel brand that blends cutting‑edge performance technology with timeless style. From rugged hiking jackets to versatile travel accessories, our products are engineered for the modern adventurer who demands durability, comfort, and sustainability. With a growing global community of outdoor enthusiasts, brighthush is committed to delivering not only high‑quality gear but also exceptional customer experiences that inspire confidence and loyalty.

Our headquarters are nestled in the breathtaking landscapes of Jackson, Wyoming, but our reach extends far beyond the mountains. We operate a fully remote, distributed workforce that thrives on collaboration, innovation, and a shared passion for the outdoors. As a seasonal customer experience representative, you will become an integral part of this vibrant culture, helping to shape the way our customers interact with the brighthush brand.

Why This Role Matters

Customer experience is the heartbeat of any successful brand, especially in the competitive outdoor apparel market. Our seasonal representatives are the frontline ambassadors who translate our brand values into real‑world interactions. By delivering timely, accurate, and friendly support, you’ll help customers make informed purchasing decisions, resolve issues efficiently, and ultimately build lasting relationships with brighthush.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via phone, email, and live chat, ensuring a consistent and high‑quality experience across all touchpoints.
• Product Knowledge: Maintain an up‑to‑date understanding of our product lines, technical specifications, and current promotions to provide accurate information.
• Issue Resolution: Diagnose and resolve customer concerns, including returns, exchanges, shipping delays, and product defects, following company policies and procedures.
• Data Entry & Documentation: Log all customer interactions in our CRM system, ensuring accurate records for future reference and analytics.
• Feedback Collection: Gather customer feedback and insights to share with product and marketing teams, contributing to continuous improvement.
• Team Collaboration: Work closely with the sales, logistics, and product teams to coordinate solutions and share best practices.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in retail or e‑commerce.
• Proficient in using computer systems, email clients, and CRM platforms.
• Strong verbal and written communication skills in English.
• Excellent problem‑solving abilities and attention to detail.
• Ability to work independently in a remote environment while maintaining high productivity.
• Flexible availability to accommodate varying shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in the outdoor apparel or sporting goods industry.
• Multilingual capabilities (Spanish, French, or other languages).
• Familiarity with e‑commerce platforms such as Shopify, Magento, or BigCommerce.
• Knowledge of basic product repair or maintenance procedures.
• Prior experience working in a remote or distributed team.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine interest in outdoor lifestyles.
• Adaptability: Ability to navigate changing priorities and new technologies quickly.
• Time Management: Efficiently juggle multiple inquiries while meeting deadlines.
• Team Player: Willingness to collaborate across departments and share knowledge.
• Technical Proficiency: Comfortable with spreadsheets, data entry, and basic troubleshooting.
• Conflict Resolution: Skilled at de‑escalating tense situations and turning challenges into opportunities.

Career Growth & Learning Opportunities

While this role is seasonal, it offers a unique gateway into the world of customer experience and the outdoor apparel industry. Successful representatives may be invited to join permanent positions in customer support, sales, or product management. Additionally, brighthush provides:

• On‑line training modules covering product knowledge, customer service best practices, and brand storytelling.
• Mentorship from senior team members who share insights on career advancement.
• Access to industry conferences and outdoor events, fostering professional networking.
• Opportunities to contribute to internal process improvements and innovation initiatives.

Work Environment & Culture at brighthush

brighthush prides itself on a culture that values authenticity, creativity, and community. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly “Outdoor Challenge” events encouraging employees to explore nature and share experiences.
• Open‑door communication channels with leadership, ensuring your voice is heard.
• Inclusive policies that respect diverse backgrounds, lifestyles, and perspectives.
• Commitment to sustainability, reflected in eco‑friendly packaging, carbon‑neutral shipping, and community outreach.

Compensation, Perks, and Benefits

We offer a competitive hourly wage of $18 per hour, with the potential for overtime based on demand. Additional benefits include:

• Flexible scheduling to accommodate personal commitments.
• Paid time off for holidays and personal days.
• Employee discount on all brighthush products.
• Health and wellness stipend for remote employees.
• Access to a digital library of outdoor guides, gear reviews, and training resources.
• Opportunity to earn performance bonuses based on customer satisfaction metrics.

How to Apply

If you’re passionate about the outdoors, dedicated to delivering stellar customer service, and eager to join a forward‑thinking brand, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Seasonal Remote Customer Experience Representative role.

Join brighthush Today

Become part of a brand that’s redefining outdoor apparel and customer experience. Your expertise will help shape the journey of countless adventurers, ensuring they feel supported from the first click to the final zip. Apply now and take the first step toward an exciting, seasonal career with brighthush.