Seasoned Bilingual Spanish Customer Service Representative – Insurance Call Center Specialist (Remote, Texas) – Join brighthush

About brighthush

brighthush has been a cornerstone of the insurance industry for over a century, delivering member‑centric solutions that protect families, homes, and businesses across the United States. Our legacy is built on a commitment to excellence, innovation, and lifelong service. As a remote‑first organization, we empower our teams with cutting‑edge technology, enabling seamless, personalized interactions no matter where our agents are located. At brighthush, every conversation matters, and every agent has the opportunity to make a real difference in the lives of our members.

Why brighthush Is the Right Choice for Your Career

• Impactful Work – Your daily interactions help members navigate complex insurance solutions, providing peace of mind and financial security.
• Remote Flexibility – Work from the comfort of your home with a fully virtual training program and a schedule that respects your personal commitments.
• Career Growth – We invest in your professional development through coaching, workshops, and clear advancement pathways.
• Competitive Compensation & Benefits – Earn $24.00–$26.00 per hour, plus a comprehensive benefits package that includes health, dental, vision, 401(k) with company match, tuition assistance, and more.
• Diverse & Inclusive Culture – We celebrate unique perspectives, fostering an environment where collaboration, creativity, and mutual respect thrive.

Key Responsibilities

As a Bilingual Spanish Customer Service Representative, you will be the frontline advocate for our members, delivering exceptional service in both English and Spanish. Your day‑to‑day tasks will include:

• Answering inbound calls from members seeking assistance with insurance policies, claims, and account inquiries.
• Providing personalized, proactive solutions and recommending valuable products that align with members’ needs.
• Using strong verbal and written communication skills to build rapport, resolve issues, and ensure member satisfaction.
• Thinking quickly and critically to troubleshoot problems in a fast‑paced, evolving environment.
• Navigating multiple systems and tools simultaneously while actively listening and multitasking.
• Maintaining a positive, can‑do attitude and upholding confidentiality and data security standards.
• Participating in ongoing coaching, training, and performance reviews to continually enhance your skill set.
• Adhering to remote work requirements, including a dedicated quiet workspace, reliable high‑speed internet, and a company‑provided computer.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Fluency in both English and Spanish (written and spoken) with a proven ability to communicate effectively across cultures.
• Excellent written, verbal, and listening skills, with a strong command of customer‑centric language.
• Proficiency in navigating computer systems in real time, including CRM platforms, knowledge bases, and multi‑tab workflows.
• High school diploma or GED; additional certifications or coursework in customer service, insurance, or related fields is a plus.
• Ability to pass a standard background check and drug screening.
• Residency in the State of Texas.
• Strong time‑management skills and the ability to maintain regular attendance in virtual team meetings and training sessions.

Preferred Qualifications

• Recent call center experience, especially within the insurance or financial services industry.
• Experience with remote work tools such as Zoom, Teams, or Slack.
• Knowledge of insurance products, claims processes, or member‑service best practices.
• Demonstrated ability to adapt to change and thrive in a dynamic, fast‑paced environment.

Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Strong multitasking and organizational abilities.
• Resilience and composure under pressure.
• Team collaboration and a willingness to share knowledge.
• Continuous learning orientation and a growth mindset.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as you grow. We offer:

• Structured onboarding and a 4‑month virtual training program that equips you with the tools and confidence to excel.
• Regular coaching sessions and performance feedback to help you refine your skills.
• Clear career pathways from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Access to internal learning platforms, webinars, and workshops covering advanced customer service techniques, insurance product knowledge, and leadership development.
• Tuition assistance for courses that align with your career goals.

Work Environment & Company Culture

brighthush is proud of its remote‑first culture, which allows you to work from anywhere in Texas while staying connected to a vibrant, supportive community. Our culture is built on:

• Transparency and open communication across all levels.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Recognition programs that celebrate achievements and milestones.
• Community engagement initiatives, including volunteer days and virtual team‑building events.
• Access to wellness resources, including mental health support and flexible scheduling.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $24.00–$26.00, depending on experience and performance. In addition to your base pay, you will receive:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Tuition reimbursement for approved courses and certifications.
• Employee assistance programs and wellness incentives.
• Technology stipend for home office setup and high‑speed internet.

How to Apply

If you are a dedicated, bilingual professional ready to make a tangible impact while enjoying the flexibility of remote work, we encourage you to apply today. Join brighthush and become part of a team that values your expertise, supports your growth, and celebrates your contributions.