Seasoned Customer Order Specialist – SAP & EDI Process Excellence Lead for Remote Service Center (brighthush)

About brighthush

brighthush stands at the forefront of the consumer goods industry, delivering premium household, pet, and garden solutions that brighten everyday living. With a legacy spanning more than four decades, we have cultivated a culture of relentless innovation, customer obsession, and operational excellence. Our products touch millions of homes worldwide, and our commitment to seamless, transparent order management is the cornerstone of every exceptional customer experience we create.

Why Join brighthush?

At brighthush, you’re not just filling a role—you’re shaping the future of customer service in a company that prizes growth, collaboration, and continuous improvement. We blend the flexibility of remote work with the support of a worldwide team, empowering you to thrive both professionally and personally. Join a community that celebrates diversity, encourages innovation, and fosters a culture of transparency and accountability.

Position Overview

We are seeking a highly motivated Customer Order Specialist to lead our Central Service Center team. In this pivotal role, you will drive standardization, efficiency, and accuracy across the entire order lifecycle. As a key member of the Customer Order Team, you will manage high‑volume order entry, troubleshoot and resolve customer inquiries, and collaborate with cross‑functional partners to ensure timely, cost‑effective delivery of services—all while maintaining the highest standards of compliance and customer satisfaction.

Key Responsibilities

• Process and validate standard orders received via telephone, fax, EDI, and e‑mail, ensuring accurate invoicing and timely shipment.
• Utilize SAP and other enterprise systems (Oracle, AS400, A+) to capture, track, and reconcile order data.
• Investigate and resolve order accuracy, product availability, and timeliness issues by coordinating with Distribution, Credit, Accounts Receivable, and Sales & Operations Planning teams.
• Handle EDI order processing, identify and correct inbound and outbound errors, and maintain audit trails.
• Communicate proactively with distribution facilities to guarantee on‑time shipment and uphold service level agreements.
• Document and maintain comprehensive records for assigned customers, business units, and locations.
• Support SOX audit controls by conducting weekly self‑ and partner‑order audits (RE025).
• Contribute to continuous process improvement initiatives, identifying cost‑saving opportunities and enhancing customer experience.
• Collaborate with internal stakeholders to resolve disputes, complaints, and escalations in a professional, customer‑centric manner.
• Track and report on operational metrics, ensuring alignment with defined goals and timely completion of tasks.

Essential Qualifications

• Minimum of 3 years’ experience in multi‑product customer service or sales, preferably within a consumer goods environment.
• Proven track record managing high‑volume transactions and a large customer base.
• Hands‑on experience with SAP, Oracle, AS400, or similar enterprise resource planning (ERP) systems.
• Strong familiarity with EDI (Electronic Data Interchange) processes and troubleshooting.
• Advanced proficiency in Microsoft Office Suite, especially Outlook and Excel.
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated ability to multitask, prioritize, and meet firm deadlines in a results‑oriented environment.
• High attention to detail, analytical mindset, and a goal‑driven attitude.
• Polite, positive phone demeanor and a genuine passion for customer service.
• Experience working independently and as part of a collaborative team.

Preferred Qualifications

• Background in consumer products or pet and garden industries.
• Experience with SOX compliance and audit processes.
• Knowledge of logistics, distribution, and supply chain operations.
• Previous exposure to remote work environments and virtual collaboration tools.
• Certifications in SAP, Oracle, or EDI management.

Skills & Competencies

• Customer‑first mindset with a knack for turning challenges into opportunities.
• Strong analytical and problem‑solving abilities.
• Excellent organizational skills and meticulous attention to detail.
• Adaptability to evolving processes, technologies, and business priorities.
• Team player who thrives in a fast‑paced, cross‑functional setting.
• Proactive communicator with the ability to influence stakeholders at all levels.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• On‑boarding and continuous training programs covering SAP, EDI, and industry best practices.
• Mentorship from seasoned leaders in order management and supply chain.
• Internal mobility pathways to roles in Operations, Sales, Finance, and beyond.
• Access to thousands of free online courses through our Learning & Development portal.
• Regular performance reviews and personalized growth plans.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal life. You will work from a home office in the Boise, ID area, with the flexibility to manage your schedule while staying connected to a vibrant, collaborative team. At brighthush, we celebrate diversity, encourage innovation, and foster a culture of transparency and accountability.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Comprehensive medical, dental, and vision insurance.
• Free life and disability insurance.
• Health and dependent care flexible spending accounts.
• 401(k) plan with a 3% company match and annual discretionary contributions.
• Paid vacation, holidays, and sick time.
• Employee Assistance Program for mental and financial wellness.
• Paid parental leave and flexible work arrangements.
• Discounts on cell phones, movie tickets, gym memberships, and more.
• Access to on‑demand pay and a referral program with cash bonuses.

How to Apply

If you are a proactive, customer‑centric professional ready to elevate order management at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Join us in creating exceptional experiences for customers worldwide.

Apply Now

Ready to take the next step? Click the link below to submit your application and become part of the brighthush team.