Seasoned Customer Support Representative – Dental Insurance & Claims Specialist – Remote with Intensive Onsite Training – Empower Member Success at brighthush

About brighthush and the Dental Insurance Landscape

brighthush is not just a name in the health and dental insurance arena; it is a movement toward a future where oral health is accessible, affordable, and seamlessly integrated into everyday life. With a global footprint that spans continents and a member base that includes millions of individuals and families, brighthush has built its reputation on a foundation of innovation, data‑driven insights, and an unwavering commitment to customer‑centric solutions.

In today’s rapidly evolving healthcare ecosystem, digital transformation is the catalyst that turns complex processes into intuitive experiences. brighthush harnesses cutting‑edge technology—artificial intelligence, predictive analytics, and omnichannel communication—to streamline claims processing, personalize member journeys, and empower providers with real‑time insights. The result? A dental insurance experience that feels less like paperwork and more like partnership.

Our mission is simple yet profound: to make dental care accessible, affordable, and hassle‑free for every member. We achieve this by combining state‑of‑the‑art technology, rigorous data governance, and a passionate team of professionals who put the customer at the heart of everything we do.

Why Join brighthush?

• Impactful Work: Every interaction you have directly influences a member’s experience and their ability to receive timely care. Your role is the bridge that connects people to the resources they need.
• Career Growth: brighthush offers clear career pathways, mentorship programs, and continuous learning opportunities. Whether you aspire to become a Senior Advocate, Team Lead, or a specialist in Claims or Provider Relations, we have the tools and support to help you get there.
• Inclusive Culture: We celebrate diversity, foster collaboration, and encourage innovation. Your voice matters, and you’ll be part of a community that values empathy, curiosity, and integrity.
• Work‑Life Balance: With flexible shift options and a supportive environment, you can thrive both professionally and personally.
• Competitive Compensation & Perks: We provide a comprehensive benefits package, including health, dental, vision, retirement plans, paid time off, wellness programs, and more.

Position Overview

As a Customer Support Representative – Dental Insurance & Claims Specialist at brighthush, you will be the frontline advocate for our dental members and providers. You will handle inbound inquiries via phone and email, resolve issues related to coverage, claims, and benefits, and ensure every interaction reflects brighthush’s commitment to excellence.

This role is a hybrid opportunity: after an intensive 8‑week onsite training program, you will work remotely from your home office, maintaining a flexible schedule that aligns with our business hours (8:00 AM – 11:00 PM EST, Monday‑Friday). You will also attend monthly in‑office engagement days to stay connected with the team and participate in ongoing training.

Key Responsibilities

• Respond to dental member and provider inquiries via telephone and email, delivering timely, accurate, and courteous service.
• Research and interpret policy provisions, claim status, and benefit details to provide clear, actionable information.
• Process transactions efficiently, including policy modifications, claim updates, and billing adjustments, while ensuring compliance with internal controls.
• Track and document all interactions in the CRM system, ensuring follow‑up actions are completed and customers are informed of progress.
• Build and nurture strong relationships with members and providers by demonstrating empathy, active listening, and a solution‑oriented mindset.
• Navigate multiple electronic systems (Salesforce, Microsoft Office Suite, and proprietary tools) simultaneously to deliver comprehensive responses.
• Collaborate with cross‑functional teams (Claims, Billing, Provider Relations) to resolve complex issues and improve service processes.
• Participate in continuous improvement initiatives, sharing insights and best practices to enhance the member experience.
• Adhere to all regulatory requirements, company policies, and quality standards, maintaining a high level of accuracy and professionalism.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of experience in a remote call center or customer service environment.
• Reliable high‑speed wired Ethernet internet connection (≥100 Mbps download, ≥20 Mbps upload).
• Proficiency in navigating multiple computer monitors and applications simultaneously (Salesforce, Word, Excel, Outlook).
• Strong verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Demonstrated ability to work independently, manage time effectively, and adapt to changing priorities.
• Commitment to maintaining a professional, courteous demeanor in all interactions.

Preferred Qualifications

• 2+ years of experience in a call center or customer service role, preferably within the insurance or healthcare sector.
• Experience handling dental or other insurance products, including claims processing and benefit administration.
• Prior exposure to a dental office environment or provider network.
• Advanced keyboard proficiency and typing speed (≥60 WPM).
• Familiarity with Salesforce or similar CRM platforms.
• Knowledge of HIPAA regulations and data privacy best practices.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a genuine desire to help members achieve their health goals.
• Problem‑Solving: Analytical thinking to diagnose issues, identify root causes, and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across phone, email, and chat channels.
• Technical Proficiency: Comfortable with multiple software tools, data entry, and troubleshooting basic technical issues.
• Adaptability: Ability to thrive in a fast‑paced environment, manage shifting priorities, and embrace change.
• Team Collaboration: Willingness to collaborate with colleagues, share knowledge, and contribute to a positive team culture.
• Attention to Detail: Accuracy in data entry, documentation, and compliance with regulatory standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for advancement. As a Customer Support Representative, you will have access to:

• Structured mentorship programs with senior advocates and managers.
• Regular training sessions on product knowledge, compliance, and soft skills.
• Opportunities to specialize in niche areas such as Claims, Provider Relations, or Member Experience.
• Internal job boards and career development plans to support your progression to Team Lead, Senior Advocate, or Manager roles.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Integrity, Innovation, and Inclusion. We foster an environment where:

• Employees feel empowered to voice ideas and challenge the status quo.
• Continuous learning is encouraged through workshops, webinars, and access to industry certifications.
• Diversity is celebrated, and every team member’s unique perspective is valued.
• Work‑life balance is respected, with flexible scheduling and remote work options.
• Team engagement events, both virtual and in‑person, strengthen collaboration and camaraderie.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Wellness stipend for gym memberships, mental health resources, and wellness apps.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and flexible work arrangements.

How to Apply

Ready to make a difference in the lives of dental members and providers? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission.

Apply to this job at brighthush

Closing Statement

At brighthush, we believe that every member deserves exceptional dental care and support. As a Customer Support Representative, you will be the bridge that connects members and providers to the resources they need, ensuring a seamless, compassionate experience. If you are driven, empathetic, and eager to grow in a dynamic, customer‑centric environment, we invite you to apply today and become part of a team that truly makes a difference.

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