Seasoned Loss Prevention & Customer Service Associate – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. As a Fortune 100 company, brighthush invests heavily in its people, offering a dynamic work environment where every team member can thrive, learn, and make a lasting impact.

Key Responsibilities

As a Loss Prevention (LP) Customer Service Associate, you will be the first line of defense against theft and a key partner in creating a safe, welcoming shopping experience. Your day‑to‑day duties will include:

• Acting as a visible deterrent by maintaining a professional presence at the front of the store or in high‑traffic departments.
• Monitoring store activity, identifying suspicious behavior, and responding promptly to potential loss incidents.
• Using a body‑worn camera to document incidents, ensuring accurate and compliant evidence collection.
• Collaborating closely with store management, loss prevention teams, and customer service to resolve issues and maintain store security.
• Providing courteous assistance to customers, directing them to the appropriate department or store manager when needed.
• Conducting emergency response drills and staying up‑to‑date with the Store Emergency Response Guide.
• Performing a comprehensive safety sweep at closing in partnership with store management.
• Documenting all incidents in the AIIM Case Management system and following up on any required actions.
• Adhering to all brighthush policies, procedures, and safety protocols.
• Participating in ongoing training and development programs to enhance your skills and knowledge.

Essential Qualifications

We’re looking for candidates who bring a blend of professionalism, initiative, and a strong sense of responsibility:

• High school diploma or equivalent; college coursework or a degree is a plus.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe environment.
• Excellent verbal and written communication skills, capable of engaging customers and colleagues with confidence.
• Sound judgment and decision‑making abilities, especially in high‑pressure or uncertain situations.
• Self‑motivation and the ability to work independently while also thriving in a team setting.
• Strong organizational skills, with the capacity to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and to perform routine store patrols.
• Proficiency with basic technology, including radio communication devices and case‑management software.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Prior experience in loss prevention or a related security role.
• Knowledge of retail operations, inventory control, and loss prevention best practices.
• Experience with body‑worn camera systems and incident documentation.
• Certifications in security, first aid, or related fields.
• Fluency in multiple languages, enhancing customer interaction in diverse markets.

Skills & Competencies

Success in this role requires a blend of technical and interpersonal skills:

• Customer Focus: Ability to greet and assist shoppers with professionalism and empathy.
• Situational Awareness: Keen eye for detail and the ability to anticipate potential security risks.
• Strong Communication: Clear, concise, and respectful communication with customers, colleagues, and management.
• Problem‑solving mindset, capable of de‑escalating tense situations and finding effective solutions.
• Adaptability, with the capacity to respond to changing store dynamics and emerging threats.
• Integrity and confidentiality, ensuring sensitive information is handled responsibly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an LP Customer Service Associate, you will have access to:

• Structured onboarding and continuous training programs covering loss prevention techniques, customer service excellence, and brand values.
• Mentorship from seasoned loss prevention managers and senior store leaders.
• Clear career pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Security Coordinator.
• Cross‑functional exposure to merchandising, inventory control, and operations, broadening your skill set.
• Opportunities to lead special projects, such as safety audits or community outreach initiatives.

Work Environment & Company Culture

brighthush fosters a culture that celebrates individuality while aligning everyone toward shared goals. You’ll experience:

• A collaborative, inclusive workplace where diverse perspectives are valued.
• Open communication channels, encouraging feedback and continuous improvement.
• Regular team events, wellness programs, and community service opportunities.
• A commitment to work‑life balance, with flexible scheduling options where possible.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive hourly wage ranging from $13.30 to $18.60, with actual pay determined by experience, skills, and performance. In addition to base pay, brighthush provides a comprehensive benefits package, including:

• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on brighthush merchandise.
• Wellness resources such as an Employee Assistance Program (EAP) and smoking cessation support.
• Childcare and cell phone discounts, pet insurance, and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs and professional development stipends.

How to Apply

Ready to take the next step in your career? Join a team that values your contributions and offers a path to growth. Submit your application through our career portal or click the link below to start your journey with brighthush.