Seasoned Remote Travel Concierge & Customer Support Specialist – Global Booking & Client Journey Excellence for brighthush

About brighthush and the Travel Concierge Role

At brighthush, we believe that travel is more than just a destination – it’s an experience that shapes memories, broadens horizons, and fuels personal growth. As a leading innovator in the travel technology space, brighthush empowers travelers worldwide with seamless booking solutions, real‑time support, and curated itineraries that cater to every taste and budget. Our mission is to redefine the way people explore the world by combining cutting‑edge technology with a human touch.

We’re currently expanding our global support network and are on the hunt for a Remote Travel Concierge & Customer Support Specialist who thrives in a fast‑paced, customer‑centric environment. This role is pivotal in ensuring that every traveler who interacts with brighthush receives personalized, timely, and exceptional service from the moment they book until they return home.

Why brighthush? Because we’re not just a company – we’re a community of passionate travel lovers, tech enthusiasts, and service‑oriented professionals who share a common goal: to make every journey unforgettable. If you’re ready to bring your expertise, enthusiasm, and dedication to a team that values innovation, collaboration, and continuous improvement, we want to hear from you.

Key Responsibilities

• Customer Interaction & Support: Serve as the first point of contact for travelers via phone, email, live chat, and social media. Resolve inquiries, complaints, and booking issues with empathy, professionalism, and a sense of urgency.
• Booking Management: Assist clients in creating, modifying, and canceling reservations across flights, hotels, car rentals, and activities. Ensure accuracy in all booking details and provide real‑time updates.
• Travel Planning & Recommendations: Offer tailored travel advice based on client preferences, budgets, and travel history. Curate itineraries that include accommodation, transportation, dining, and local experiences.
• Issue Escalation & Resolution: Identify complex problems that require escalation to higher‑level support or partner vendors. Follow up to ensure timely resolution and client satisfaction.
• Data Entry & Documentation: Maintain meticulous records of all customer interactions, booking changes, and follow‑ups in our CRM system. Ensure data integrity and confidentiality.
• Process Improvement: Participate in regular feedback loops with the product and engineering teams to refine support workflows, knowledge bases, and self‑service tools.
• Cross‑Functional Collaboration: Work closely with sales, marketing, and operations to align customer expectations with product capabilities and promotional offers.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, customer satisfaction scores, and upsell targets.
• Travel Perks & Knowledge Sharing: Leverage brighthush’s travel benefits to stay informed about industry trends, new destinations, and emerging travel technologies. Share insights with the team to enhance service quality.

Essential Qualifications

• Minimum 1 year of experience in customer support, preferably within the travel, hospitality, or tech industry.
• Proven ability to manage high‑volume, multi‑channel customer interactions with a focus on quality and efficiency.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving skills and the ability to think on your feet in a dynamic environment.
• Comfortable using CRM platforms (e.g., Zendesk, Freshdesk, Salesforce) and booking engines.
• Self‑motivated, detail‑oriented, and capable of working independently in a fully remote setting.
• Passion for travel and a genuine desire to help others create memorable experiences.

Preferred Qualifications

• Experience with travel booking systems such as Amadeus, Sabre, or similar.
• Background in a B2C or B2B travel service provider.
• Knowledge of travel regulations, visa requirements, and health advisories.
• Experience in a remote, distributed team environment.
• Familiarity with data analytics tools (e.g., Google Analytics, Tableau) to track customer trends.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to understand and exceed customer expectations.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Ability to quickly learn and navigate new software, APIs, and booking tools.
• Time Management: Prioritize tasks effectively while maintaining high service standards.
• Adaptability: Thrive in a fast‑changing environment with evolving processes and technologies.
• Team Collaboration: Work seamlessly with cross‑functional teams to deliver a cohesive customer experience.
• Analytical Thinking: Use data to identify trends, spot issues, and propose actionable improvements.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Remote Travel Concierge, you’ll have access to:

• Structured onboarding that covers our product suite, customer service best practices, and industry knowledge.
• Regular training sessions on new features, travel trends, and advanced support techniques.
• Mentorship from senior customer success leaders who will guide your career path.
• Opportunities to transition into specialized roles such as Account Management, Product Support, or Travel Operations.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

We believe that growth is a two‑way street. Your insights and feedback will shape the future of our support services, ensuring that brighthush remains at the forefront of travel innovation.

Work Environment & Company Culture

Working remotely from anywhere in the world, you’ll be part of a vibrant, diverse, and inclusive team that values flexibility, creativity, and collaboration. Our culture is built on:

• Transparency: Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Work‑Life Balance: Flexible scheduling, unlimited vacation policy, and a focus on mental well‑being.
• Community: Virtual coffee breaks, team‑building events, and a global network of colleagues who share a love for travel.
• Innovation: A culture that rewards experimentation, continuous improvement, and data‑driven decision making.
• Social Impact: Partnerships with sustainable tourism initiatives and a commitment to responsible travel.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel support roles.
• Performance‑based bonuses tied to customer satisfaction and business metrics.
• Comprehensive health, dental, and vision insurance (for eligible employees).
• 401(k) matching plan (for U.S. employees) and a global retirement savings option.
• Generous paid time off, sick leave, and parental leave policies.
• Travel perks: discounted rates on flights, hotels, and experiences for you and your family.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness platform, mental health resources, and employee assistance programs.

Why Join brighthush?

Brighthush is more than a travel tech company – it’s a movement that empowers people to explore the world with confidence, convenience, and care. By joining our Remote Travel Concierge team, you’ll:

• Be at the forefront of shaping how travelers interact with technology and service.
• Work with a passionate, diverse, and supportive team that values your voice.
• Enjoy the freedom of a fully remote role with flexible hours that fit your lifestyle.
• Benefit from a culture that prioritizes learning, growth, and innovation.
• Make a tangible impact on travelers’ lives, turning ordinary trips into extraordinary adventures.

If you’re ready to bring your customer‑service expertise, love for travel, and drive for excellence to a company that values both people and technology, we invite you to apply today.

How to Apply

Ready to embark on a new adventure with brighthush? Click the link below to submit your application and join a team that’s redefining travel, one journey at a time.