Seasoned Spanish-English Bilingual Customer Service & Sales Representative – Remote Healthcare Insurance Agent – Earn Licensing, Bonuses & Career Growth – Join careerforge

About careerforge

Welcome to careerforge, a global leader in customer experience and technology solutions that blend human empathy with cutting‑edge digital tools. Since our founding in 1982, we have partnered with some of the world’s most iconic brands to create engaging, profitable interactions across voice, chat, video, and social media. Our mission is simple yet powerful: to bring humanity back into every business transaction. Whether you’re a seasoned professional or just starting your career, careerforge offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why This Role Is a Game‑Changer

As a Spanish‑English Bilingual Customer Service & Sales Representative, you will be the frontline ambassador for careerforge’s healthcare insurance portfolio. You’ll not only provide exceptional service but also guide customers through the entire insurance lifecycle— from understanding coverage options to selecting the best plans for their unique needs. The best part? careerforge will sponsor your entire licensing journey, covering exam fees, study materials, and continuing education credits. Once you earn your state license, you’ll unlock higher base pay, performance bonuses, and a clear path to senior roles within the organization.

Role Overview

This is a 100% remote, full‑time position available exclusively to residents of the following U.S. states: AR, AZ, FL, GA, IN, IA, ME, MI, MN, MS, MO, NH, NM, OK, OR, PA, RI, SC, SD, TN, TX, VA, WI, WV, WY. If you live in any of the excluded states (AK, CA, CO, HI, IL, MA, MT, NJ, NY, WA, DC, or outside the U.S.), you may still explore other careerforge opportunities.

Key Responsibilities

• Customer Engagement: Deliver compassionate, active‑listening support to Spanish‑ and English‑speaking customers via inbound calls, outbound follow‑ups, and digital channels.
• Insurance Consultation: Explain coverage options, benefits, and pricing in clear, jargon‑free language, ensuring customers feel confident in their decisions.
• Full‑Lifecycle Sales: Identify upsell and cross‑sell opportunities, recommend complementary products, and guide customers through the enrollment process.
• Problem Resolution: Resolve inquiries and complaints efficiently, escalating complex issues to the appropriate teams while maintaining a positive customer experience.
• Compliance & Privacy: Adhere strictly to HIPAA guidelines and company policies to protect sensitive customer information.
• Data Accuracy: Maintain meticulous records in our CRM, ensuring all customer interactions and policy details are captured accurately.
• Continuous Improvement: Participate in ongoing training, share best practices, and contribute to process enhancements that elevate service quality.

Essential Qualifications

• Bilingual fluency in English and Spanish (both written and spoken).
• Minimum six (6) months of proven sales experience, preferably in a customer‑facing role.
• High school diploma or equivalent.
• Reliable high‑speed internet connection (≥25 Mbps download, ≥10 Mbps upload).
• Strong computer navigation skills and comfort with remote work tools.
• Integrity and a commitment to uphold HIPAA privacy standards.
• Self‑discipline, tenacity, and a passion for learning—essential for passing the state licensing exam.

Preferred Qualifications

• Prior experience in the healthcare or insurance industry.
• Previous remote customer service or sales role.
• Knowledge of CRM platforms such as Salesforce or Zendesk.
• Experience with bilingual customer support or multilingual call centers.
• Demonstrated ability to meet or exceed sales targets.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both languages.
• Active listening and problem‑solving skills.
• Adaptability to fast‑changing environments and new technologies.
• Time‑management and organizational abilities.
• Team collaboration and a willingness to share knowledge.
• Customer‑centric mindset with a focus on delivering value.

Career Growth & Learning Opportunities

At careerforge, your professional development is a top priority. From day one, you’ll receive:

• Comprehensive onboarding and role‑specific training modules.
• Unlimited access to careerforge’s learning library—hundreds of free courses covering sales, technology, leadership, and personal development.
• Mentorship from experienced team leads and senior agents.
• Structured career paths that can lead to roles such as Senior Agent, Team Lead, or Manager.
• Annual tuition reimbursement for accredited courses and certifications.
• Performance‑based bonuses and recognition programs.

Work Environment & Culture

careerforge is built on a foundation of inclusion, curiosity, and community. Our remote workforce spans every time zone, but we maintain a strong sense of belonging through:

• Virtual team‑building events and global meet‑ups.
• Regular “Ask Me Anything” sessions with leadership.
• Community service initiatives that allow employees to give back locally.
• A culture that celebrates diversity and encourages authentic self‑expression.
• Open communication channels where every voice is heard.

Compensation, Perks & Benefits

We believe in rewarding hard work and dedication. Your compensation package includes:

• Base Pay: $16.00 per hour while studying for your state exam.
• Post‑Licensing Increase: A higher base rate and eligibility for performance‑based bonuses.
• Licensing Support: Free licensing course, paid study time, exam fee coverage, and annual renewal support.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off (PTO): Competitive vacation, sick leave, and personal days.
• Professional Development: Tuition reimbursement, conference stipends, and skill‑building resources.
• Employee Referral Program: Earn bonuses for bringing talented peers to careerforge.
• Wellness Incentives: Gym membership discounts, mental health resources, and wellness challenges.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that values your expertise, supports your growth, and celebrates your success.

Apply Now at careerforge

Join careerforge Today

At careerforge, we don’t just offer a job—we offer a journey. If you’re passionate about helping people, thrive in a bilingual environment, and are eager to become a licensed healthcare insurance agent, this role is your launchpad. We’re committed to your success, from training and licensing to career advancement and recognition. Bring your empathy, your drive, and your bilingual skills to a company that values humanity, technology, and the power of a great customer experience.

We can’t wait to welcome you to the careerforge family.