Seasoned Virtual Assistant – U.S. Healthcare Intake & Insurance Verification Specialist for Remote Mental Health Services

About brighthush

brighthush is a forward‑thinking, technology‑driven mental health platform that connects patients with top‑tier therapists across the United States. Our mission is to make high‑quality mental health care accessible, affordable, and seamless for everyone. By leveraging cloud‑based tools, AI‑powered triage, and a dedicated support network, we empower clinicians to focus on what they do best—caring for people—while we handle the administrative backbone.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that values empathy, innovation, and continuous learning. Even as an independent contractor, you’ll enjoy the flexibility of remote work, the stability of a reputable brand, and the satisfaction of making a tangible difference in patients’ lives. We celebrate diversity, encourage professional growth, and provide a supportive environment where your voice matters.

Job Overview

We are looking for an experienced, detail‑oriented, and empathetic Virtual Assistant to serve as the first point of contact for prospective clients. This role is ideal for someone with prior U.S. healthcare experience who enjoys helping patients, coordinating care, and navigating insurance processes. You will work remotely from South Africa, Latin America, or the Philippines during U.S. Eastern Time business hours (9:00 AM – 5:00 PM EST).

Key Responsibilities

• Intake Calls & Data Capture: Conduct professional intake calls with prospective clients, gathering essential clinical and scheduling information while ensuring a welcoming and supportive tone.
• Insurance Verification (VOB): Verify insurance benefits and eligibility with U.S. insurance providers, reviewing copays, deductibles, and coverage details to provide accurate financial information to clients.
• Financial Counseling: Explain patient financial responsibilities, including copays, deductibles, and out‑of‑pocket costs, ensuring transparency and building trust.
• Client‑Therapist Matching: Evaluate client needs, treatment preferences, insurance coverage, and scheduling requirements to match clients with the most appropriate therapist, facilitating a smooth start to care.
• Appointment Scheduling: Coordinate clinician availability and schedule appointments, managing calendar conflicts and ensuring timely follow‑ups.
• EHR Management: Maintain accurate patient records and documentation in the U.S.‑based EHR system, ensuring data integrity and compliance.
• Customer Service Excellence: Provide exceptional customer service to individuals seeking mental health care, demonstrating empathy, professionalism, and clear communication.
• Compliance & Confidentiality: Uphold HIPAA compliance and ensure accurate handling of patient information, safeguarding privacy at all times.
• Case Management: Independently manage patient cases in a fast‑paced healthcare environment, prioritizing tasks and resolving issues efficiently.

Essential Qualifications

• Minimum of 3 years of experience supporting U.S. healthcare organizations, preferably in intake or administrative roles.
• Hands‑on experience with patient intake and insurance verification (VOB).
• Proficiency in contacting U.S. insurance carriers and reviewing benefits, copays, deductibles, and coverage.
• Strong analytical skills to evaluate multiple factors—presenting concerns, provider specialties, insurance coverage, scheduling availability, and client preferences—to facilitate appropriate therapist‑to‑client matching.
• Experience using U.S.‑based EHR/EMR systems (e.g., Epic, Athenahealth, Kareo).
• Demonstrated ability to maintain HIPAA compliance and handle patient information with the utmost accuracy.
• Excellent spoken and written English with a professional, neutral accent.
• Strong empathy, professionalism, and communication skills.
• Availability to work fixed U.S. Eastern Time business hours (9:00 AM – 5:00 PM EST).

Preferred Qualifications

• Experience in mental health or behavioral health settings.
• Knowledge of telehealth platforms and virtual care workflows.
• Familiarity with billing codes (CPT, HCPCS) and insurance claim processes.
• Previous experience as an independent contractor or freelancer in a remote capacity.
• Proficiency in additional languages (Spanish, Portuguese, or local languages of South Africa).

Skills & Competencies

• Exceptional organizational and time‑management abilities.
• Strong problem‑solving skills and the capacity to work independently.
• High level of attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, Google Workspace, and cloud‑based collaboration tools.
• Adaptability to evolving processes and technology updates.
• Team‑player mindset with the ability to collaborate across virtual teams.

Career Growth & Learning Opportunities

While you’ll be an independent contractor, brighthush offers a wealth of professional development resources:

• Access to online training modules on U.S. healthcare regulations, insurance navigation, and EHR best practices.
• Monthly webinars featuring industry experts on mental health trends, compliance updates, and patient engagement strategies.
• Opportunities to shadow senior intake specialists and learn advanced triage techniques.
• Potential for future full‑time roles within brighthush’s growing administrative and clinical teams.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Even as a remote contractor, you’ll be integrated into our virtual community through:

• Weekly virtual check‑ins with the intake team.
• Quarterly virtual retreats and team‑building activities.
• Open communication channels via Slack, Teams, and email.
• A supportive mentorship program pairing new contractors with experienced team members.

Compensation, Perks & Benefits

As an independent contractor, you’ll receive a competitive monthly rate ranging from $1,500 to $2,800, depending on experience, skills, and interview performance. In addition to your base compensation, you’ll enjoy:

• Flexible work schedule within the specified U.S. Eastern Time window.
• Access to a digital benefits portal offering discounts on health and wellness products.
• Professional liability insurance coverage as part of the contractor agreement.
• Regular performance reviews and feedback to support your growth.
• Opportunity to earn bonuses based on client satisfaction metrics and process improvements.

How to Apply

If you are a dedicated, empathetic, and detail‑oriented professional ready to make a difference in the mental health space, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role.

Apply to this job now

Join brighthush Today!

At brighthush, we believe that every patient deserves compassionate, timely, and personalized care. As our Virtual Assistant, you’ll be the bridge that connects patients to the support they need, ensuring a smooth, efficient, and welcoming experience from the very first call. If you’re passionate about healthcare, skilled in insurance verification, and eager to contribute to a mission‑driven organization, we want to hear from you.

Take the next step in your career—apply today and help us transform mental health care, one conversation at a time.