Selerix Case Builder and Tech Support

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Selerix Case Builder and Tech Support to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities:

• Build and configure complex Selerix enrollment cases including multi-plan benefit  structures, eligibility rules, and enrollment workflows.
• Configure benefit plans, rates, plan rules, and eligibility logic based on broker  and client requirements.
• Implement advanced case structures including multiple divisions, classes, and plan variations.
• Support Open Enrollment and mid-year implementations within the Selerix platform.
• Test and validate builds to ensure accurate enrollment functionality and downstream data integrity.
• Configure and support carrier connections and integrations where applicable.
• Build and maintain payroll export files and data mappings.
• Configure and troubleshoot data feeds and scheduled exports.
• Validate file outputs and ensure alignment with carrier and payroll specifications.
• Partner with internal and external stakeholders to troubleshoot connection issues and data discrepancies.
• Configure and maintain custom reports and report schedules within Selerix.
• Support internal and client reporting needs related to enrollment activity and benefit elections.
• Assist with data validation, reconciliation, and audit processes.
• Provide ongoing service support for existing Selerix clients and broker partners.
• Troubleshoot platform issues related to plan configuration, eligibility logic, payroll files, and reporting.
• Support change requests including plan updates, eligibility changes, and new benefit additions.
• Work closely with internal implementation and service teams to ensure consistent processes and documentation

Qualifications:

• Required Experience
  • 3+ years of hands-on Selerix platform experience
  • Demonstrated experience building complex Selerix cases
  • Experience configuring payroll export files and integrations
  • Experience working with carrier connections and data feeds
  • Strong understanding of benefit plan configuration and enrollment workflows
  • Requires strong communication skills, with the ability to effectively interact with employees at all organizational levels as well as external brokers and clients
  • Requires strong employee benefits product and provision knowledge
    • Medical/Dental/Vision
    • Ancillary – Life/DI/VB
• Selerix case configuration and troubleshooting
• Payroll file configuration and data mapping
• Report configuration and data validation
• Strong attention to detail and testing discipline
• Ability to analyze and resolve technical configuration issues
• Experience supporting multiple clients or broker relationships
• Knowledge of benefit administration processes and enrollment operations
• Experience supporting Open Enrollment cycles
• Familiarity with additional enrollment platforms (Employee Navigator, Ease, etc.)
• Strong technical problem solving
• Attention to detail and accuracy
• Ability to manage multiple client cases simultaneously
• Clear communication with brokers, clients, and internal teams
• Process-oriented with a focus on data integrity

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

#LI-DNP

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

3+ years hands-on Selerix platform experience, building complex cases, configuring payroll exports and carrier connections, strong benefits product knowledge, communication, and attention to detail.

Key Responsibilities

• building enrollment cases
• configuring benefit plans
• troubleshooting platform issues

Skills & Tools

Selerix, Employee Navigator, Ease

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Hilb Group

A top 25 middle-market independent insurance broker offering property and casualty, employee benefits, HR consulting, and retirement services. — Industry: Finance