Senior Application Support Administrator

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life. 

As a Senior Application Support Administrator at Marsh McLennan, you will be a key player in delivering remote, service desk support to our enterprise users, ensuring the stability, performance, and security of our critical applications. Your expertise will be vital in providing timely, effective assistance to resolve technical issues faced by MMA employees, whether related to software, hardware, or access. You will troubleshoot and resolve incidents efficiently, manage user requests, and ensure minimal disruption to business operations. Collaborating closely with cross-functional teams—including development, infrastructure, security, and business units—you will support the organization’s digital ecosystem by delivering exceptional remote support, fostering positive user experiences, and driving continuous improvement. Your proactive approach, technical expertise, and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users.
• Utilize service desk tools such as ServiceNow, ManageEngine, and Zendesk to log, track, and manage support tickets, ensuring timely resolution and effective communication with end-users and stakeholders.
• Coordinate with vendors and support teams to identify and resolve application defects, apply patches, and implement updates or enhancements to improve functionality and user experience.
• Manage application configurations, updates, and deployments in accordance with best practices, organizational policies, and industry compliance standards specific to retail insurance operations.
• Develop and maintain detailed documentation for application processes, procedures, troubleshooting steps, and user guides to support operational consistency and knowledge sharing.
• Monitor application performance and availability, proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels.
• Serve as a primary point of contact for escalated support requests, ensuring timely resolution, clear communication, and effective stakeholder engagement across remote teams.
• Conduct training sessions and provide ongoing support to end-users, helping them maximize the value of retail insurance applications and tools.
• Participate in system upgrades, migrations, and integrations, ensuring smooth transitions with minimal impact on business operations and compliance with industry standards.
• Mentor and support junior team members, providing guidance, knowledge sharing, and assistance to foster their professional development and ensure team effectiveness.
• Stay informed about industry trends, new retail insurance applications, and emerging technologies to recommend process improvements and support continuous innovation.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in application support management, preferably within the insurance or financial services industry.
• Familiarity with ITIL processes and best practices for service management.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively.
• Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams.
• Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus.
• Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable.
• 5+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred.
• 5+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta preferred.
• 5+ years of experience with application monitoring and maintenance- application availability, performance, jobs, interfaces, API and DB connectivity.
• Assist with SSL cert renewal and installations for supported applications. Coordinate with Azure, network, cybersecurity and infrastructure teams.
• Support automation using power automate, PowerShell and python.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.   Some benefits included in this role are: •    Generous time off, including personal and volunteering •    Tuition reimbursement and professional development opportunities •    Remote Work •    Charitable contribution match programs •    Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick: •    https://www.instagram.com/lifeatmma/ •    https://www.facebook.com/LifeatMMA •    https://twitter.com/marsh_mma •    https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are. 

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LIRemote

#LI-REMOTE

The applicable base salary range for this role is $51,700 to $90,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: November 6, 2026

Bachelor's degree in Computer Science, IT, or related field; 5+ years application support management experience; ITIL familiarity; strong analytical and communication skills; experience with ServiceNow, ManageEngine, Zendesk, AWS, Azure, and insurance AMS preferred.

Key Responsibilities

• troubleshooting technical issues
• managing support tickets
• monitoring application performance

Skills & Tools

ServiceNow, ManageEngine, Zendesk, AWS, Azure, SaaS platforms, Applied Systems Epic, Vertafore Sagitta, Power Automate, PowerShell, Python, ITIL

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — White Plains or Independence or Midland or Maitland or Cincinnati or Tampa or Clearwater or Florence or Opelika or West Point or Albany or Johns Creek or Denver or Columbus or Livonia or Richmond or Naples or Hibbing or Grand Rapids or Duluth or Houston or Jackson or Tupelo or Pensacola or Mandeville or Lowell or Mobile or Manchester or Windham or Hattiesburg or Fort Worth or New York City or Hanover Park or Abilene or Nashville or Charlotte or Queensbury or Rockville or Dakota Dunes or Jupiter or Sarasota or Fosston or Tequesta or Brooklyn or Canonsburg or San Jose or Philadelphia or Leawood or Raleigh or Chicago or Moline or Richmond or Roanoke or Phoenix or Kearney or West Palm Beach or Schaumburg or Dublin or Jacksonville or Los Angeles or Cedar Falls or Norwalk or Carrollton or Atlanta or Saint Joseph or Cedar Rapids or Colchester or Charleston or Grand Rapids or Winston-Salem or Southfield or Houston or Hattiesburg or Rollingwood or San Francisco or Wichita or Troy or Washington or Saint Joseph or New York City or Washington or Greensboro or Miami or Las Vegas or Columbia or Wauwatosa or New York City or Brookfield or Simi Valley or Torrance or Van Nuys or Columbia or New Iberia or Houston or Shreveport or Lafayette or Chicago or Camas or Princeton or Durham or King of Prussia or Wilson or Conshohocken or Walnut Creek or Cookeville or Memphis or Holmes Beach or Polson or Morristown or Chattanooga or Knoxville or Lafayette or Alexandria or Greensboro or Charleston or Greenville or Baton Rouge or Missoula or Louisville or Lansdale or Lake Oswego or Gainesville or Missoula or Darien or New York City or Kahului or Mount Laurel or Greenville or Richmond or Kahului or Thomaston or Frederick or Miami or Appleton or Myrtle Beach or Van Buren Charter Township or McLean or Kailua-Kona or White Plains or Kokomo or Lake Charles or Columbia or Wilmington or Lexington or Fayetteville or Ridgeland or San Antonio or Medford or Chattanooga or Bothell or Lexington or Kalispell or Macon or Winchester or Irvine or Rochester or West Palm Beach or Pottsville or Phoenix or Dearborn or Addison or Bozeman or Alpharetta or Birmingham or Mount Pleasant or Madras or Salt Lake City or Bend or Charlotte or Billings or Dalton or Glen Allen or Tallahassee or Martinez or Birmingham or Denver or Beaverton or Pittsburgh or Great Falls or Cincinnati or Spokane or Eugene or Bend or Wahoo or Corvallis or Lexington or Stevensville or Westlake or Kissimmee or Aliso Viejo or Syracuse or Westlake or McLean or Buffalo or Chicago or San Antonio or Malvern or Atlanta or Norwalk or Virginia Beach or Edina or Nashville or Edina or Hoboken or Indianapolis or Kansas City or King of Prussia or Bismarck or Orland Park or Anchorage or Wenatchee or Bonita Springs or Rancho Cordova or Irving or Lincoln or Greenville or Houston or Minneapolis or Southfield or Seattle or Palm Beach Gardens or Fargo or Dayton or Golden Valley or Lubbock or Boston
• Salary: USD 51,700 – 90,400 / year
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Marsh McLennan

A global professional services firm providing insurance, employee benefits, retirement, and private client solutions. — Industry: Finance