Senior Associate Collections Lead
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.
Key Responsibilities
Resolve Escalated Accounts: Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables. Drive Resolution Strategies: Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness. Enhanced Collection Activities: Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions. Skip Trace Research: Perform advanced research to locate and engage customers with unreachable or outdated contact information. Reporting & Analysis: Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt. Process Improvement: Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.
Minimum Qualifications
Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment. Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience. Critical Knowledge/Skills Technical Skills: Advanced Excel (pivot tables, VLOOKUP, large datasets) SAP and Salesforce proficiency Analytical & Operational Skills: Complex account reconciliation Skip tracing and investigative research Communication & Interpersonal: Executive-level communication Customer service in high-pressure scenarios Proven ability to resolve 2nd tier escalation requests and reduce past due risk. Ability to perform complex reconciliations. SAP and Salesforce experience. Experience communicating with high level executives and customers. Attention to detail and demonstration of quick follow-up to study needs, commits to quality Adept in handling complex collections activity with a high level of customer service Working Environment Location: Fully remote (or mostly remote if near a McKesson hub office) Working hours: 10-7p CT/8-5p PT We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, Our Base Pay Range for this position $26.15 - $43.58 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!