Senior Customer Experience Associate – Design & Digital Solutions Specialist for Innovative Flooring & Sustainability Solutions

About brighthush

brighthush is a global leader in sustainable flooring, dedicated to transforming interior spaces into environments that nurture well‑being, boost productivity, and champion planetary stewardship. With a portfolio that spans commercial, residential, and institutional projects, brighthush blends cutting‑edge design, advanced manufacturing, and a relentless commitment to sustainability. Our mission is to create flooring solutions that not only look beautiful but also support healthier, more resilient communities worldwide.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values creativity, collaboration, and continuous learning. We empower our employees to innovate, experiment, and grow—both professionally and personally. Whether you’re a seasoned customer experience professional or a design enthusiast eager to make an impact, brighthush offers a dynamic, inclusive environment where your contributions matter.

Role Overview

The Senior Customer Experience Associate will serve as the linchpin between our customers and the creative teams that bring their visions to life. You’ll manage inquiries, process orders, and translate customer needs into custom rug designs using industry‑leading tools such as Google SketchUp, AutoCAD, InDesign, and Photoshop. Your blend of customer service acumen and design expertise will ensure that every client interaction is seamless, personalized, and memorable.

Key Responsibilities

• Customer Engagement: Respond promptly to customer inquiries via phone, email, and live chat, providing expert guidance on product selection, design options, and order status.
• Order Management: Accurately process orders, verify details, and coordinate with production and logistics teams to ensure timely delivery.
• Custom Design Development: Collaborate with clients to create bespoke rug designs, leveraging Google SketchUp, AutoCAD, InDesign, and Photoshop to produce high‑quality visual representations.
• Quality Assurance: Review design files for accuracy, compliance with brand standards, and feasibility before final approval.
• Cross‑Functional Collaboration: Work closely with Sales, Production, and Supply Chain to resolve issues, update product catalogs, and share customer feedback.
• Process Improvement: Identify bottlenecks in the customer journey and propose solutions to enhance efficiency and satisfaction.
• Compliance & Safety: Adhere to company policies, safety guidelines, and industry regulations, including the safe handling of materials and equipment.
• Flexibility & Availability: Be prepared to work overtime and on holidays as needed to support peak periods and special projects.

Essential Qualifications

• Minimum of 5 years of experience in customer service, sales, or a related field.
• Proficiency in Google SketchUp, AutoCAD, InDesign, and Photoshop.
• Strong understanding of design principles, color theory, and spatial planning.
• Excellent communication skills in English, both written and verbal.
• Ability to lift up to 50 lbs and work in a dynamic, sometimes physically demanding environment.
• High level of organization, attention to detail, and problem‑solving aptitude.
• Experience with order management systems and CRM platforms is a plus.

Preferred Qualifications

• Bachelor’s degree in Design, Architecture, Business, or a related discipline.
• Experience in the flooring or interior design industry.
• Knowledge of sustainability standards (e.g., FSC, GREENGUARD, BREEAM).
• Multilingual capabilities to serve a global clientele.
• Previous exposure to remote work environments and virtual collaboration tools.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Design Proficiency: Ability to translate client ideas into realistic, manufacturable designs.
• Technical Savvy: Comfortable navigating multiple software platforms and learning new tools quickly.
• Project Management: Skilled at juggling multiple tasks, meeting deadlines, and coordinating with cross‑functional teams.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.
• Analytical Thinking: Uses data and feedback to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Experience Associate, you’ll have access to:

• Structured mentorship programs with senior leaders in design, sales, and operations.
• Regular training on the latest design software, sustainability practices, and customer engagement strategies.
• Opportunities to lead cross‑departmental projects, such as new product launches or digital transformation initiatives.
• Clear career pathways to roles like Design Lead, Customer Success Manager, or Product Development Specialist.
• Support for professional certifications (e.g., Autodesk Certified Professional, Adobe Certified Expert).

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote work model allows you to thrive from anywhere in Georgia while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative platforms such as Slack, Microsoft Teams, and Miro.
• Access to a digital library of resources, webinars, and industry research.
• Annual company retreats and quarterly virtual social events.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior customer experience professionals.
• Performance‑based bonuses tied to customer satisfaction metrics and project milestones.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and remote work options.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, conferences, and certifications.

How to Apply

If you’re ready to bring your customer service expertise and design passion to a company that values sustainability and innovation, we’d love to hear from you. Submit your resume, cover letter, and a portfolio of design work (if available) through our careers portal. Let’s create spaces that inspire, sustain, and transform—together.

Join brighthush Today

Become part of a team that’s redefining the future of flooring. At brighthush, your creativity, dedication, and commitment to excellence will help shape the next generation of sustainable interior solutions. Apply now and start your journey toward a rewarding, impactful career.