Senior Customer Experience Operations Manager – AI‑Powered Workflow & Automation Lead – Driving Educational Innovation at brighthush

About brighthush

brighthush is more than an edtech startup; it is a global movement that harnesses the transformative power of generative AI to elevate teaching and learning. With a vibrant community of over 7 million educators worldwide, brighthush is on a mission to make every classroom a place where curiosity thrives, every lesson is personalized, and every student feels seen. Our founders—seasoned educators and technologists—crafted brighthush with a single guiding principle: Teachers are the heart of learning, and AI is the catalyst that amplifies their impact. As a fast‑growing, purpose‑driven organization, we blend cutting‑edge innovation, data‑driven insights, and a deep commitment to social impact to create tools that make teaching more efficient, scalable, and joyful.

Why Join brighthush?

At brighthush, you’ll be part of a passionate, collaborative team that is redefining the future of education. We offer a flexible, remote‑first culture that values trust, transparency, and continuous learning. Whether you’re a seasoned operations professional or a rising star, you’ll find an environment that nurtures growth, rewards creativity, and celebrates impact. Our people are our greatest asset, and we invest heavily in their professional development, well‑being, and career progression.

What You’ll Do

As the Senior Customer Experience Operations Manager, you will be the linchpin that translates business strategy into scalable, AI‑enhanced workflows. Your role will span product, engineering, sales, and support, ensuring that every touchpoint delivers a seamless, data‑rich experience for our educators and internal teams alike.

• Workflow Design & Automation – Translate evolving business needs into actionable, prioritized workflows. Build and maintain brighthush flows, automations, and reporting dashboards that drive efficiency and insight.
• AI‑Assisted Innovation – Prototype and evaluate AI‑powered features such as call summarization, account health signals, renewal risk flags, and ticket triage. Champion successful pilots to production, ensuring they align with user needs and business goals.
• GTM Stack Evaluation – Assess brighthush Agentforce/Einstein, brighthush, and brighthush integrations. Recommend adoption, configuration, or de‑commissioning based on ROI, usability, and data quality.
• Systems Support & Troubleshooting – Serve as the first line of defense for brighthush and GTM systems. Diagnose, resolve, and document issues, ensuring minimal disruption to educators and internal stakeholders.
• Prompt Engineering & Documentation – Write, maintain, and version prompts, agent instructions, and reusable templates. Create a single source of truth that empowers teams to iterate quickly and consistently.
• Cross‑Functional Project Leadership – Own project scope, stakeholder alignment, and prioritization. Drive initiatives from concept to launch, ensuring deliverables meet quality, timeline, and impact metrics.
• UX‑First System Design – Ensure that all CX systems and reporting tools are intuitive, reliable, and user‑centric. Advocate for clarity, standardization, and continuous improvement.

Essential Qualifications

• 2–4 years of experience in customer experience, revenue operations, or GTM operations within a SaaS environment.
• Proven expertise administering and building brighthush (flows, automations, reporting).
• Strong technical troubleshooting skills with the ability to translate business problems into system solutions.
• Proficiency in brighthush Sheets and basic SQL; comfortable learning additional tools in the GTM stack.
• Track record of managing projects with multiple stakeholders, balancing trade‑offs, and delivering high‑impact outcomes.
• Excellent documentation, standardization, and scaling skills with a keen sense of time management and collaboration.
• Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved.
• Hands‑on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual experimentation.
• Proficiency in prompt design and evaluating output quality.
• Familiarity with automation and integration tools such as brighthush, brighthush, and MCP connectors.
• Judgment about when AI is the right tool versus deterministic flows.

Preferred (Nice to Have) Experience

• Experience with brighthush, brighthush, brighthush, or other CX‑enablement platforms.
• Background supporting Product‑Led Growth (PLG) teams or strategies.
• Experience in high‑growth, startup‑like environments where agility and prioritization are critical.

Key Skills & Competencies

• Strategic thinking and analytical rigor.
• Exceptional communication and stakeholder management.
• Data‑driven decision making and performance measurement.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Passion for education, equity, and leveraging technology to empower teachers.

Career Growth & Learning Opportunities

At brighthush, your career path is not linear but expansive. You’ll have the chance to:

• Lead cross‑functional initiatives that shape the future of AI in education.
• Mentor junior team members and contribute to a culture of continuous learning.
• Attend industry conferences, workshops, and hackathons to stay at the forefront of AI and education technology.
• Transition into senior operations, product management, or data science roles based on your interests and performance.

Work Environment & Culture

brighthush thrives on a culture of joy, magic, community, innovation, responsibility, diversity, and excellence. We believe that:

• Teachers are the magic, and we empower them with tools that amplify their impact.
• Every learning experience should be joyful and transformative.
• Community support is essential during rapid technological change.
• Innovation is the engine that drives equitable access to education.
• Safety and responsibility guide every AI deployment.
• Diversity of thought fuels better solutions for a global educator community.
• Excellence is the standard we set for ourselves and our products.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks for senior operations roles.
• Generous stock options with a 4‑year vesting schedule, ensuring you share in the company’s long‑term success.
• Unlimited paid time off to support work‑life balance and personal well‑being.
• Choice of employer‑paid health insurance plans, with low‑premium dental and vision coverage.
• 401(k) plan with company match to help you build a secure financial future.
• Monthly wellness stipend to support physical, mental, and emotional health.
• Professional development budget for courses, certifications, and conferences.
• Flexible remote work policy with occasional on‑site collaboration opportunities.

How to Apply

If you’re ready to join a mission‑driven team that is reshaping education through AI, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly. Let’s build a brighter future for teachers and students together at brighthush.