Senior Customer Programs Manager – Driving Engagement, Growth, and Innovation in Healthcare Workforce Solutions

About brighthush

brighthush is the leading force in healthcare workforce solutions, empowering hospitals, health systems, and professional associations to deliver better care through smarter people. With a portfolio that spans learning, clinical development, credentialing, and scheduling, brighthush’s platform is the backbone of today’s most connected health organizations. Our mission is simple yet powerful: enable the people who care to thrive, so that patients receive the highest quality of care possible.

Founded over three decades ago, brighthush has grown from a niche provider of workforce tools to a global partner for more than 1,500 health institutions worldwide. We are driven by data, guided by empathy, and committed to continuous innovation. Our culture is built on collaboration, diversity, and a relentless focus on impact—values that shape every product, every partnership, and every employee experience.

Why Join brighthush

When you become a part of brighthush, you’re not just taking a job—you’re stepping into a movement that transforms how healthcare professionals learn, grow, and perform. Here’s what makes brighthush a truly unique place to work:

• Mission‑oriented work – Every project directly improves patient outcomes and workforce efficiency.
• Diverse & inclusive culture – We celebrate differences and foster belonging at every level.
• Competitive compensation & bonuses – Your contributions are rewarded with a market‑competitive package.
• Comprehensive insurance plans – Health, dental, vision, and mental‑health coverage for you and your family.
• Well‑being support – On‑site fitness reimbursements, wellness workshops, and mental‑health resources.
• Remote & hybrid flexibility – Work from home or from our Nashville Resource Center—whichever suits you best.
• Volunteer & community engagement – Paid time off for volunteering and community service.
• Career growth opportunities – Structured career paths, mentorship programs, and leadership development.
• Continuous learning – Access to industry conferences, certifications, and internal knowledge hubs.
• Collaborative workspaces – Inspiring environments that encourage cross‑functional collaboration.

At brighthush, we believe that the best ideas come from people who feel safe, supported, and empowered to innovate. That’s why we invest heavily in our people—through coaching, feedback loops, and a culture that rewards curiosity and resilience.

Key Responsibilities

As a Senior Customer Programs Manager, you will be the linchpin between our customers and the product teams, ensuring that every program we launch is aligned with real‑world needs and delivers measurable impact. Your day‑to‑day responsibilities will include:

• Program strategy & execution – Design, launch, and iterate customer programs that drive adoption, satisfaction, and revenue growth.
• Customer advocacy – Serve as the voice of the customer within brighthush, translating feedback into actionable insights.
• Cross‑functional leadership – Partner with product, engineering, sales, and marketing to align program goals with business objectives.
• Data‑driven analysis – Build dashboards, track KPIs, and conduct post‑implementation reviews to measure success and identify improvement areas.
• Stakeholder communication – Craft executive‑level presentations, status reports, and program briefs that keep leadership informed and engaged.
• Process optimization – Identify bottlenecks in program delivery and implement scalable solutions.
• Team mentorship – Lead and mentor junior program managers, fostering a culture of continuous learning.
• Industry thought leadership – Represent brighthush at conferences, webinars, and industry panels to showcase program successes.

Essential Qualifications

To thrive in this role, you should bring:

• 5+ years of experience in program or project management within the healthcare technology or SaaS space.
• Proven track record of launching and scaling customer programs that drive adoption and revenue.
• Strong analytical skills with proficiency in SQL, Excel, or BI tools (Tableau, Power BI).
• Excellent written and verbal communication, capable of translating complex data into clear, actionable insights.
• Experience managing cross‑functional teams and influencing stakeholders at all levels.
• Project management certification (PMP, Scrum, or equivalent) is a plus.
• Deep understanding of healthcare workforce challenges—credentialing, scheduling, learning, and compliance.

Preferred Qualifications

We’ll be even more excited if you also have:

• Experience in a customer success or account management role within a B2B SaaS company.
• Knowledge of healthcare regulations such as HIPAA, HITECH, and CMS standards.
• Background in data science or product analytics.
• Fluency in multiple languages, especially Spanish or Mandarin.
• Previous experience working in a remote or distributed team environment.

Skills & Competencies

Success at brighthush requires a blend of technical acumen, strategic thinking, and interpersonal finesse:

• Strategic Vision – Ability to see the big picture and translate it into actionable program roadmaps.
• Customer‑Centric Mindset – Passion for solving real customer pain points and delivering measurable value.
• Analytical Rigor – Comfortable with data, metrics, and evidence‑based decision making.
• Leadership & Influence – Inspire teams, negotiate priorities, and drive consensus across functions.
• Agility & Adaptability – Thrive in a fast‑moving environment, pivoting quickly when priorities shift.
• Communication Excellence – Articulate complex ideas clearly to both technical and non‑technical audiences.
• Collaboration & Teamwork – Build strong relationships with colleagues, customers, and partners.

Career Growth & Learning

At brighthush, we view every role as a stepping stone to greater impact. As a Senior Customer Programs Manager, you will:

• Progress to Director of Customer Programs or Head of Customer Success, overseeing a global portfolio.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive leadership meetings, influencing company‑wide decisions.
• Access to leadership development programs, mentorship from senior executives, and sponsorship for industry certifications.
• Opportunity to present at national conferences, positioning you as a thought leader in healthcare workforce solutions.

Work Environment & Culture

brighthush’s culture is defined by:

• Inclusivity – A safe space where diverse perspectives are valued and celebrated.
• Collaboration – Open communication channels, regular cross‑team huddles, and shared learning sessions.
• Innovation – A sandbox mentality that encourages experimentation and rapid prototyping.
• Work‑Life Integration – Flexible schedules, remote options, and generous paid time off to recharge.
• Community – Volunteer days, wellness workshops, and social events that strengthen bonds beyond work.

Compensation & Benefits

While the base salary for this role is competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support you holistically:

• Health, dental, vision, and life insurance plans.
• 401(k) with company match.
• Paid time off (vacation, sick leave, and personal days).
• Remote work stipend and home office setup allowance.
• Fitness center reimbursement and wellness program access.
• Employee stock purchase plan.
• Professional development budget for conferences, courses, and certifications.
• Employee assistance program for mental health support.

How to Apply

Ready to make a lasting impact on the future of healthcare workforce solutions? Submit your resume and a cover letter that tells us why you’re the perfect fit for the Senior Customer Programs Manager role at brighthush. We’re excited to hear how your experience and vision align with our mission to empower the people who care.