Senior Customer Project Manager – Cloud‑Based Diagnostics Implementation & Program Leadership at brighthush

About brighthush

brighthush is a trailblazing leader in the global diagnostics and healthcare technology arena, dedicated to transforming patient care through cutting‑edge solutions. With a portfolio that spans from advanced laboratory instruments to cloud‑enabled data platforms, brighthush empowers clinicians, laboratories, and research institutions worldwide to deliver faster, more accurate, and more actionable insights. Our mission is simple: to light the way toward better health outcomes by marrying scientific innovation with digital excellence.

At brighthush, we believe that the future of diagnostics is collaborative, data‑driven, and patient‑centric. Our culture thrives on curiosity, agility, and a relentless commitment to quality. We invest heavily in our people, offering continuous learning, mentorship, and a work environment that encourages creativity, diversity, and work‑life balance.

Why Join brighthush?

As a Senior Customer Project Manager, you will be at the forefront of our most ambitious initiatives, steering complex, cloud‑based implementations that directly impact patient care across the United States. You will work alongside a multidisciplinary team of engineers, data scientists, and clinical experts, translating business requirements into actionable project plans that drive measurable results.

In return, brighthush offers a competitive compensation package, flexible remote work options, a culture of innovation, and a clear career progression path. Whether you’re looking to deepen your expertise in project management, expand your technical skill set, or lead transformative programs, brighthush provides the resources and support to help you thrive.

Key Responsibilities

• Lead End‑to‑End Implementations: Own the full project lifecycle for cloud‑based diagnostics solutions, from initial scoping and stakeholder alignment to deployment, testing, and post‑go‑live support.
• Develop Comprehensive Project Plans: Create detailed project roadmaps, timelines, resource allocations, risk mitigation strategies, and status reporting frameworks that align with business objectives.
• Mentor and Coach Peers: Provide guidance to junior project managers and cross‑functional team members, fostering a culture of continuous improvement and knowledge sharing.
• Stakeholder Management: Serve as the primary liaison between customers, internal product teams, and executive leadership, ensuring clear communication, expectation management, and alignment on deliverables.
• Process Optimization: Identify opportunities to streamline project workflows, adopt best practices, and implement standardized tools and templates across the organization.
• Quality Assurance & Compliance: Ensure all projects meet regulatory standards, internal quality metrics, and customer satisfaction benchmarks.
• Travel & On‑Site Support: Conduct on‑site visits and training sessions as needed (10–15% travel across the United States) to facilitate smooth deployments and build strong client relationships.

Essential Qualifications

• Bachelor’s degree in Business Administration, Engineering, Life Sciences, or a related discipline.
• Minimum of 5 years of progressive experience in project or program management within the diagnostics, healthcare, or technology sectors.
• Proven track record of delivering complex, cloud‑based solutions on time and within budget.
• Strong familiarity with project management methodologies (Agile, Scrum, Waterfall) and tools (Microsoft Project, Jira, Asana, Smartsheet).
• Excellent written and verbal communication skills in English, with the ability to translate technical concepts for non‑technical stakeholders.
• Demonstrated ability to manage cross‑functional teams and navigate ambiguous environments.
• Strong analytical mindset with proficiency in data analysis, risk assessment, and performance metrics.

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Background in laboratory information management systems (LIMS) or electronic health record (EHR) integrations.
• Prior experience working in a regulated environment (FDA, ISO 13485, CLIA).
• Fluency in additional languages is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to align project objectives with broader business goals and market trends.
• Leadership & Influence: Inspire teams, drive consensus, and manage stakeholder expectations with confidence.
• Problem‑Solving: Quickly diagnose issues, develop creative solutions, and implement corrective actions.
• Adaptability: Thrive in a fast‑paced, evolving environment while maintaining focus on deliverables.
• Customer‑Centric Mindset: Prioritize client needs and translate them into tangible project outcomes.
• Technical Acumen: Comfortable working with cloud architectures, data pipelines, and integration workflows.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Project Manager, you will have access to:

• Structured mentorship programs with senior leaders in product, engineering, and operations.
• Industry‑leading training courses in cloud technologies, regulatory compliance, and advanced project management.
• Opportunities to lead cross‑functional initiatives, positioning you for future roles such as Program Manager, Director of Implementation Services, or VP of Customer Success.
• Participation in global conferences, webinars, and industry forums to stay ahead of emerging trends.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. Our remote‑first model allows you to work from anywhere in the United States while staying connected through weekly virtual stand‑ups, collaborative tools, and quarterly in‑person retreats. We celebrate diversity, encourage open dialogue, and reward innovation. Our teams are empowered to experiment, learn from failures, and iterate quickly.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary range of USD 105,000 – 195,000 per year for this senior role. In addition to base pay, you will receive:

• Performance‑based bonuses tied to project success and customer satisfaction.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to take the next step in your career and help shape the future of diagnostics? Submit your application through the link below and join a team that values innovation, collaboration, and impact.

Apply to this role at brighthush

Closing Statement

At brighthush, we don’t just build products; we build solutions that change lives. As a Senior Customer Project Manager, you will be the linchpin that brings our vision to reality, ensuring that every implementation delivers value, reliability, and excellence. If you are a strategic thinker, a collaborative leader, and a passionate advocate for patient care, we invite you to join our mission. Together, we can illuminate the path to better health for millions around the globe.