Senior Customer Success Engineer – Sports Betting Integration & Technical Support Specialist – Join brighthush

About brighthush

brighthush is a trailblazing technology partner at the intersection of sports betting, esports, and digital entertainment. With a global footprint that spans North America, Europe, and Asia, we empower leading sportsbooks and gaming platforms to deliver seamless, real‑time betting experiences to millions of fans worldwide. Our mission is simple: to transform the way people engage with sports and esports by providing cutting‑edge integration solutions, unparalleled technical support, and a culture of continuous innovation.

As a fast‑growing company, brighthush thrives on curiosity, collaboration, and a relentless focus on customer success. We believe that every integration, every support ticket, and every partnership is an opportunity to create lasting value for our clients and their audiences. If you’re passionate about technology, love the thrill of sports, and want to make a tangible impact in a dynamic industry, brighthush is the place for you.

Role Overview

We are looking for a highly motivated Customer Success Engineer to join our Technical Services team. In this role, you will act as the bridge between our clients’ IT teams and our product, development, and sales groups. You will be responsible for integrating our sportsbook products into client platforms, providing expert technical support, and ensuring that every customer’s experience is smooth, efficient, and exceeds expectations.

As a key member of the brighthush family, you will:

• Lead end‑to‑end integration projects for new and existing clients.
• Serve as the primary technical point of contact for international B2B customers.
• Diagnose, troubleshoot, and resolve complex technical issues with speed and precision.
• Document solutions, create knowledge‑base articles, and share best practices across the organization.
• Collaborate closely with cross‑functional teams to drive continuous improvement of our products and services.

Key Responsibilities

Integration & Implementation

• Design, configure, and deploy sportsbook integration modules on client platforms, following established processes and quality standards.
• Work with client IT teams to map data flows, API endpoints, and security requirements.
• Validate integration performance through rigorous testing, monitoring, and reporting.
• Provide post‑go‑live support and ensure smooth transition to ongoing operations.

Technical Support & Customer Success

• Respond to support tickets, incidents, and escalations from clients in a timely and professional manner.
• Analyze root causes, develop solutions, and implement fixes or workarounds.
• Maintain a high first‑contact resolution rate and contribute to service‑level agreement (SLA) compliance.
• Proactively identify potential issues and recommend preventive measures.

Documentation & Knowledge Management

• Create and update technical documentation, integration guides, and troubleshooting playbooks.
• Maintain an internal knowledge base that is searchable, accurate, and up‑to‑date.
• Share insights and lessons learned with product, engineering, and sales teams.

Collaboration & Continuous Improvement

• Partner with product managers to provide customer feedback and influence roadmap decisions.
• Coordinate with engineering to prioritize bug fixes and feature enhancements.
• Participate in cross‑functional meetings, sprint planning, and retrospectives.
• Champion a culture of learning, experimentation, and innovation.

Essential Qualifications

• Strong knowledge of the sports betting industry and a solid understanding of how sportsbook products operate.
• Technical education (computer science, engineering, or related field) or equivalent hands‑on experience.
• Proficiency in English; additional language skills are a plus.
• Demonstrated experience in technical support, sales operations, or a similar role.
• Basic understanding of web technologies (HTTP, REST, WebSockets) and communication protocols.
• Willingness to learn about the esports ecosystem and adapt to emerging trends.
• Excellent communication, interpersonal, and relationship‑building skills.
• Strong problem‑solving mindset, self‑initiative, and meticulous attention to detail.
• Ability to manage multiple client engagements simultaneously and work across time zones.
• Comfort with travel (regional or international) as required by client needs.
• Positive attitude, diplomacy, and approachability.
• Passion for digital products and technology.

Preferred Qualifications & Extra Points

• Basic HTML, CSS, and JavaScript knowledge.
• Familiarity with XML, JSON, and API design.
• Experience with database concepts and SQL.
• Understanding of authentication mechanisms (OAuth, JWT, etc.).
• Experience with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines.
• Previous work in a SaaS or fintech environment.
• Certifications in relevant technologies (e.g., AWS Certified Developer, CompTIA Network+).

Skills & Competencies

• Technical Proficiency: Ability to work with APIs, SDKs, and integration frameworks.
• Customer‑Centric Mindset: Focus on delivering value and exceeding client expectations.
• Analytical Thinking: Diagnose complex problems and devise effective solutions.
• Communication: Articulate technical concepts to non‑technical stakeholders.
• Collaboration: Thrive in cross‑functional teams and foster a culture of knowledge sharing.
• Adaptability: Quickly learn new tools, technologies, and industry trends.
• Project Management: Prioritize tasks, manage timelines, and deliver results under pressure.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Success Engineer, you will:

• Gain exposure to cutting‑edge sports betting and esports technologies.
• Participate in mentorship programs with senior engineers and product leaders.
• Attend industry conferences, webinars, and training sessions.
• Earn certifications in cloud, API, and security domains.
• Progress into senior technical roles, solutions architecture, or product management.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, respect, and continuous learning. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere in the world with a fully supported remote setup.
• Inclusive Community: Celebrate diversity and foster an environment where every voice is heard.
• Innovation Hub: Experiment with new ideas, hackathons, and rapid prototyping.
• Well‑Being Focus: Comprehensive health plans, mental‑health resources, and flexible work hours.
• Team Bonding: Quarterly virtual retreats, game nights, and community service projects.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses and equity options.
• Health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mindfulness sessions.
• Annual company‑wide retreat and team‑building activities.

How to Apply

If you’re ready to join a forward‑thinking team that values expertise, creativity, and customer success, we’d love to hear from you. Please submit your resume, a cover letter highlighting your relevant experience, and any portfolio or project links that showcase your technical skills.

Send your application to [email protected] or apply directly through our careers portal at brighthush.com/careers.

Conclusion

At brighthush, you’ll be part of a passionate team that is redefining the sports betting and esports landscape. Your expertise will help shape the future of digital betting, empower our clients, and delight millions of fans worldwide. If you’re driven by technology, thrive on solving complex challenges, and want to grow in a supportive, innovative environment, this is the opportunity for you.

Apply today and become a pivotal force in the next generation of sports betting technology.

By applying to this position, you consent to brighthush, id no: 23897953, processing your personal data under Regulation (EU) 2016/679. Your data will be processed for recruitment and may be retained for up to 3 years for similar job opportunities. Rights: Access, correct, delete, restrict, or object to processing; withdraw consent via [email protected]; or complain to . For more details: Contact [email protected] or visit website .