Senior Customer Success Manager – Enterprise & Regulated Industries – Driving Digital Transformation & Adoption at brighthush

About brighthush

brighthush is the world’s leading AI‑powered developer platform, empowering millions of developers, Fortune 100 companies, and regulated organizations to build, scale, and secure software at unprecedented speed. With a vibrant open‑source community and cutting‑edge tools like the brighthush Copilot, we help teams turn code into value, accelerate innovation, and meet the highest standards of compliance and security.

Why Join brighthush?

At brighthush, we believe that technology should be a catalyst for positive change. Our culture is built on customer obsession, growth mindset, and collaboration across boundaries. We are remote‑first, offering flexible work arrangements, competitive compensation, and a wealth of learning resources. Whether you’re a seasoned customer success leader or a rising star, you’ll find a place to grow, innovate, and make a lasting impact.

Role Overview

As a Senior Customer Success Manager, you will be the trusted advisor for brighthush’s largest enterprise customers in the regulated industries portfolio—Financial Services, Healthcare, Public Sector, and more. Your mission is to translate customer priorities into measurable outcomes, drive adoption of brighthush’s platform, and ensure that every engagement delivers tangible business value. You will collaborate closely with sales, product, engineering, and our partner ecosystem (including brighthush partners) to shape strategy, remove adoption barriers, and champion customer success across the organization.

Key Responsibilities

• Customer Insight & Strategy
  • Proactively align with internal teams on customers’ business priorities and regulatory requirements.
  • Develop deep expertise in customer processes, competitive landscape, key personas, and industry trends.
  • Engage stakeholders to map and maintain critical business and technical relationships.
  • Capture and communicate customer insights, needs, and risks to account, product, and engineering teams.
• Business Value Realization
  • Define shared success metrics and use adoption data to track progress against business outcomes.
  • Design and execute customer success plans that align with transformation objectives.
  • Collaborate with sales, engineering, and partner teams to build tailored presentations and roadmaps.
  • Advocate for customers, ensuring their voice influences product roadmaps and program enhancements.
• Change Management & Adoption
  • Guide customers through organizational change, helping leaders implement, scale, and sustain new ways of working.
  • Align culture, stakeholders, and transformation goals to support adoption and consumption.
  • Own the resolution of adoption blockers by coordinating people, resources, and solutions.
• Strategic Leadership & Advocacy
  • Engage executives with insights that shape digital and business transformation strategies.
  • Leverage brighthush success frameworks to create dynamic customer journeys and success plans.
  • Provide actionable feedback to brighthush on customer needs, influencing product and program roadmaps.
• Cross‑Team Collaboration
  • Lead cross‑functional engagement to align account strategy, develop business outcomes, and enable execution.
  • Integrate stakeholders across solution areas to increase relevance and impact.
  • Build relationships with key partners (including brighthush partners) to co‑create joint success plans.
• Operational Excellence
  • Manage customer health, engagements, and blockers using brighthush’s analytics platform.
  • Lead solution‑specific governance processes and reporting across your portfolio.
  • Provide regular updates on transformation progress to account and regional stakeholders.
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