Senior Customer Success Manager – Strategic Account Leadership, Growth & Innovation at brighthush

Introduction

At brighthush, we’re redefining the way businesses harness the power of cloud‑native solutions to accelerate growth, streamline operations, and unlock new revenue streams. As a rapidly expanding SaaS leader, brighthush empowers enterprises across finance, healthcare, retail, and technology with a unified platform that blends AI, automation, and data analytics into a single, intuitive experience. Our mission is simple: help customers achieve measurable success faster, while we evolve our product to meet the ever‑changing demands of the digital economy.

We’re looking for a seasoned Senior Customer Success Manager who thrives on building deep, strategic relationships with C‑suite executives, translating business objectives into actionable roadmaps, and driving adoption that translates into tangible ROI. If you’re passionate about guiding complex organizations through digital transformation, enjoy collaborating with cross‑functional teams, and have a proven track record of turning customer challenges into growth opportunities, brighthush is the place for you.

About the Role

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our most strategic accounts. Your responsibilities will span the entire customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that every interaction delivers value and reinforces the partnership between the customer and brighthush. You will work closely with Sales, Product, Marketing, and Engineering to align platform capabilities with the evolving needs of our clients, while also serving as a trusted advisor who helps them navigate complex organizational structures and achieve their business goals.

Key Responsibilities

• Build Trusted Advisor Relationships: Cultivate strong, consultative relationships with executive sponsors and key stakeholders across the customer organization. Understand their strategic priorities, pain points, and success metrics to tailor brighthush solutions that drive measurable outcomes.
• Champion Adoption & Enablement: Design and execute adoption roadmaps that include training, best‑practice frameworks, and continuous improvement initiatives. Leverage data analytics to track usage, identify gaps, and recommend enhancements that increase ROI.
• Drive Growth & Expansion: Identify upsell, cross‑sell, and expansion opportunities within the account. Partner with Sales to develop account plans, negotiate renewals, and secure long‑term commitments that contribute to brighthush’s revenue targets.
• Implement & Enable Features: Assess customer requirements, corporate structures, and platform maturity to ensure successful implementation and rollout of new features. Act as the liaison between the customer and product teams to prioritize enhancements that align with business outcomes.
• Thought Leadership & Community Building: Share industry best practices, case studies, and success stories across the customer base. Facilitate peer communities, user groups, and webinars that foster knowledge exchange and collective learning.
• Data‑Driven Insights: Use customer health scores, usage metrics, and feedback loops to proactively address risks, surface opportunities, and inform product strategy.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Engineering to ensure a seamless customer experience and to advocate for customer needs within brighthush.

Essential Qualifications

• Minimum of 5 years of experience in SaaS Customer Success, Account Management, or Strategy Consulting.
• Proven track record managing large, complex SaaS implementations for enterprise clients.
• Strong ability to navigate and influence within multi‑layered, matrixed organizations.
• Exceptional communication skills—both written and verbal—paired with the ability to deliver compelling executive‑level presentations.
• Demonstrated success in driving adoption, renewal, and expansion metrics.
• Experience with data‑driven decision making and using analytics to inform strategy.

Preferred Qualifications

• Background in strategy consulting or a related field, with a focus on digital transformation.
• Experience working with C‑suite executives and senior leadership teams.
• Knowledge of industry verticals such as finance, healthcare, or retail.
• Proficiency in CRM and customer success platforms (e.g., Gainsight, Salesforce, HubSpot).
• Strong project management skills and the ability to coordinate cross‑functional initiatives.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable plans that align with brighthush’s product roadmap.
• Relationship Management: Proven skill in building trust with executive sponsors and fostering long‑term partnerships.
• Analytical Acumen: Comfortable working with data to uncover insights, measure success, and drive continuous improvement.
• Influence & Negotiation: Strong negotiation skills to secure renewals and expansion while maintaining customer satisfaction.
• Collaboration: Comfortable working across multiple teams—Sales, Product, Engineering, Marketing—to deliver a cohesive customer experience.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment and manage multiple priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the success of our customers. As a Senior Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our platform and customer experience.
• Mentor junior team members and share best practices across the Customer Success organization.
• Participate in leadership development programs, including executive coaching and strategic decision‑making workshops.
• Gain exposure to cross‑functional projects that span Product, Engineering, and Marketing, providing a holistic view of how brighthush delivers value.
• Access a robust learning library, including industry certifications, webinars, and internal knowledge bases.

Work Environment & Culture at brighthush

brighthush is a fully remote, inclusive, and collaborative workplace that values diversity, creativity, and continuous improvement. Our culture is built on:

• Transparency: Open communication channels and a culture of feedback.
• Innovation: Encouraging experimentation and learning from both successes and failures.
• Work‑Life Balance: Flexible schedules, unlimited PTO, and a focus on mental well‑being.
• Community: Regular virtual town halls, hackathons, and cross‑team socials that foster connection.
• Impact: Every team member’s contribution directly influences the success of our customers and the growth of brighthush.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer retention, expansion, and adoption metrics.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Unlimited paid time off and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Well‑being initiatives, including mental health support and wellness stipends.

How to Apply

If you’re ready to take your career to the next level and help enterprises unlock the full potential of brighthush’s platform, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role.

Ready to join a team that’s shaping the future of SaaS? Click the link below to apply:

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.