Senior Customer Success Manager – Subscription & SaaS Solutions – Remote Brazil – Drive Growth & Client Loyalty at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers businesses across the food safety, compliance, and certification landscape with a unified, cloud‑based platform. By integrating data, analytics, and regulatory insights into a single, intuitive interface, we help our clients reduce risk, accelerate product launches, and maintain the highest standards of quality and safety. Our mission is to make complex compliance processes simple, transparent, and scalable—so that companies can focus on what they do best: creating safe, delicious products for consumers worldwide.

Why Join brighthush?

At brighthush, we believe that our people are our most valuable asset. We foster a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment that rewards creativity, encourages experimentation, and celebrates success. Our remote-first model gives you the flexibility to work from anywhere in Brazil while staying connected to a vibrant, global team that shares your passion for excellence.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our most valuable clients. You will own the entire customer lifecycle—from onboarding and adoption to renewal and expansion—ensuring that each client achieves measurable business outcomes and derives maximum value from our platform. Your strategic insight, data‑driven approach, and exceptional communication skills will help us maintain high retention rates, drive upsell opportunities, and build long‑term partnerships that fuel our growth.

Key Responsibilities

• Client Account Ownership: Serve as the primary point of contact for a portfolio of high‑value accounts, building deep relationships with key stakeholders across product, operations, and executive levels.
• Onboarding & Adoption: Design and execute comprehensive onboarding plans that accelerate time‑to‑value, including training sessions, best‑practice workshops, and customized implementation roadmaps.
• Product Adoption & Optimization: Monitor usage analytics, identify adoption gaps, and collaborate with product and engineering teams to recommend feature enhancements that align with client goals.
• Renewal & Expansion: Lead renewal negotiations, identify upsell and cross‑sell opportunities, and develop account growth strategies that increase annual recurring revenue.
• Customer Advocacy: Champion client needs within brighthush, translating feedback into product roadmap priorities and ensuring a seamless feedback loop between customers and internal stakeholders.
• Data‑Driven Insights: Leverage CRM and analytics tools to generate actionable insights, create regular health‑check reports, and present findings to both clients and senior leadership.
• Team Collaboration: Partner with Sales, Product, Engineering, and Marketing to deliver integrated solutions, share best practices, and contribute to continuous improvement initiatives.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted thought leader in food safety and compliance technology.

Essential Qualifications

• Minimum 3–5 years of experience in customer success, account management, or a client‑facing role within the software or subscription industry.
• Proven track record of managing enterprise‑level accounts, driving adoption, and achieving renewal targets.
• Strong relationship‑building skills with the ability to influence stakeholders at all levels.
• Excellent verbal and written communication skills in English; proficiency in Portuguese is highly desirable.
• Hands‑on experience with CRM platforms—Salesforce is preferred, but other CRM systems are acceptable.
• Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Background in the food safety, regulatory compliance, or related industry.
• Experience with SaaS platforms that serve B2B customers in the manufacturing or consumer goods sectors.
• Knowledge of data privacy regulations (GDPR, LGPD) and their impact on product usage.
• Previous experience leading cross‑functional projects or initiatives.
• Certifications in Customer Success Management (CSM) or related fields.

Key Skills & Competencies

• Strategic Account Management
• Customer Lifecycle Management
• Data Analysis & Reporting
• Stakeholder Engagement & Influence
• Problem Solving & Decision Making
• Project Management & Execution
• Adaptability & Continuous Learning
• Team Collaboration & Cross‑Functional Leadership

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders.
• Regular training sessions on product updates, industry trends, and advanced customer success methodologies.
• Opportunities to lead cross‑functional initiatives, such as product launches or market expansion projects.
• Clear career pathways to senior leadership roles, including Director of Customer Success or VP of Client Experience.
• Participation in industry conferences, webinars, and speaking engagements.

Work Environment & Company Culture

brighthush thrives on a culture that values transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere in Brazil, supported by:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Access to a digital collaboration suite (Slack, Zoom, Notion).
• Flexible work hours that accommodate different time zones and personal commitments.
• A supportive community of peers who celebrate wins and learn from challenges together.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior customer success roles.
• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Access to a comprehensive employee assistance program and mental health resources.

How to Apply

If you are passionate about driving customer success, thrive in a dynamic SaaS environment, and want to make a tangible impact on the food safety industry, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Join brighthush and help us shape the future of compliance technology—one satisfied customer at a time.

Ready to take the next step? Click the link below to apply and start your journey with brighthush today.