Senior Customer Success Specialist – AI‑Powered Real Estate SaaS – Brighthush – Drive Adoption, Retention & Growth

About brighthush

brighthush is a trailblazing AI and real‑estate technology partner that has been transforming commercial real‑estate operations since 1997. With a global footprint that spans the United States, Poland, Portugal, Ukraine, and a distributed team across Europe, we empower real‑estate professionals to spend less time on administrative tasks and more time closing deals. Our proprietary suite of AI‑driven tools, Salesforce integrations, and custom development solutions are engineered to streamline workflows, enhance data visibility, and unlock new revenue streams for our clients.

Why brighthush?

At brighthush, we believe that technology should work for people, not the other way around. Our culture is built on transparency, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned SaaS veteran or a rising star in customer experience, you’ll find a supportive environment that rewards initiative, celebrates collaboration, and encourages you to grow both personally and professionally.

Role Overview

We are seeking a highly organized Senior Customer Success Specialist to manage a portfolio of high‑value customer accounts for our flagship AI‑powered real‑estate SaaS platform. In this role, you will be the primary advocate for our clients, ensuring they achieve maximum value from our solutions through proactive engagement, seamless onboarding, and continuous adoption. Your mission will be to drive renewals, reduce churn, and identify upsell opportunities while maintaining a deep understanding of each customer’s business objectives.

Key Responsibilities

• Lead end‑to‑end onboarding for new customers, ensuring a smooth transition from sales to implementation and adoption.
• Own a book of 150–180 accounts, delivering proactive engagement strategies that drive retention, renewal, and upsell.
• Act as the first point of escalation for the Concierge team, resolving customer issues and ensuring a high level of satisfaction.
• Track and analyze churn drivers, customer feedback, and usage metrics, and collaborate with Product and Sales to inform roadmap decisions.
• Maintain accurate and up‑to‑date account health, renewal status, and engagement records in Dynamics CRM.
• Partner with cross‑functional teams—Product, Sales, Engineering, and Marketing—to deliver a cohesive customer experience.
• Develop and deliver training materials, best‑practice guides, and webinars to accelerate product adoption.
• Identify and execute upsell and expansion opportunities, contributing to the overall revenue growth of the organization.
• Participate in quarterly business reviews (QBRs) with key stakeholders, presenting insights and actionable recommendations.
• Champion a culture of continuous improvement by sharing lessons learned and best practices across the Customer Success organization.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or Onboarding roles within SaaS environments.
• Proven track record of managing a portfolio of enterprise accounts and driving renewal and upsell metrics.
• Strong experience with Salesforce (Administrator, Business Analyst, or Consultant level) and Dynamics CRM.
• Excellent written and spoken English, with daily direct communication with U.S. customers.
• Proactive, customer‑centric mindset—able to lead conversations, ask discovery questions, and guide customers toward informed decisions.
• Self‑starter who can run product onboardings independently after a brief ramp‑up period.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in the commercial real‑estate industry or familiarity with real‑estate workflows.
• Background in CRM product management or implementation.
• Demonstrated success in renewal, retention, and upsell initiatives.
• Comfortable working within the Microsoft ecosystem, including Dynamics CRM, Office 365, and Power Platform.
• Knowledge of AI and data‑driven analytics in the real‑estate context.

Skills & Competencies

• Strategic thinking and analytical problem‑solving.
• Strong communication and presentation skills.
• Customer‑first attitude with a passion for delivering exceptional service.
• Collaboration and teamwork across cross‑functional departments.
• Adaptability and resilience in a dynamic, remote‑first environment.
• Data‑driven decision making—comfortable with metrics, dashboards, and reporting.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Senior Customer Success Specialist, you will:

• Participate in quarterly performance reviews and 360° evaluations to identify growth areas.
• Access internal knowledge‑sharing sessions, workshops, and mentorship programs.
• Collaborate with senior leaders and product experts to shape the future of our platform.
• Earn certifications in Salesforce, Dynamics, and AI‑powered analytics.
• Explore career pathways into Customer Success Leadership, Product Management, or Sales Enablement.

Work Environment & Company Culture

brighthush thrives on a culture of openness, innovation, and mutual respect. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team‑building activities.
• Monthly hackathons and innovation challenges.
• Open‑door leadership policy—your voice matters.
• Inclusive and supportive atmosphere that celebrates diversity.
• Regular feedback loops and transparent communication.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to renewal, upsell, and customer satisfaction metrics.
• Health, dental, and vision insurance for you and your dependents.
• 20 days of paid vacation and 5 days of paid sick leave.
• Flexible working hours and a fully remote work arrangement.
• Professional development budget for courses, conferences, and certifications.
• Employee stock‑option plan to share in the company’s growth.
• Wellness stipend and access to virtual fitness classes.

How to Apply

If you are passionate about delivering world‑class customer experiences, thrive in a fast‑paced SaaS environment, and want to make a tangible impact on the real‑estate industry, we would love to hear from you. Click the button below to submit your application and join the brighthush team.

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Closing Statement

At brighthush, we are on a mission to redefine how commercial real‑estate professionals work by harnessing the power of AI and data. As a Senior Customer Success Specialist, you will be at the forefront of this transformation, ensuring our clients achieve lasting success and unlocking new growth opportunities for our organization. If you are ready to take the next step in your career and join a forward‑thinking, customer‑centric company, apply today and help us shape the future of real‑estate technology.