Senior Customer Success & Strategic Account Manager – Driving Retention, Revenue Growth, and Digital Infrastructure Partnerships at brighthush

About brighthush

brighthush is a leading provider of mission‑critical bandwidth and communications infrastructure solutions that power the digital backbone of businesses worldwide. With a portfolio that spans fiber, cloud connectivity, and edge computing, we enable our clients to stay connected, secure, and scalable in an increasingly data‑driven economy. Our culture is built on innovation, customer obsession, and a relentless pursuit of operational excellence. As we expand our footprint across the United States, we are looking for seasoned professionals who can help us deepen relationships, protect recurring revenue, and drive sustainable growth.

Role Overview

As a Senior Customer Success & Strategic Account Manager at brighthush, you will be the trusted advisor for our most valuable enterprise customers. You will own the end‑to‑end customer journey, from onboarding through renewal, ensuring that each client receives the highest level of service, value, and strategic guidance. Your expertise in digital communications infrastructure and proven ability to navigate complex negotiations will be critical to safeguarding recurring revenue streams and expanding our footprint within existing accounts.

Key Responsibilities

• Customer Relationship Stewardship: Build and maintain deep, long‑term relationships with key stakeholders across multiple business units, including C‑suite executives, IT leaders, and procurement teams.
• Strategic Account Planning: Develop and execute annual account plans that align with client business objectives, identify upsell and cross‑sell opportunities, and forecast revenue accurately.
• Renewal & Retention Leadership: Lead renewal negotiations, ensuring high renewal rates and minimal churn by proactively addressing client concerns and delivering measurable ROI.
• Revenue Protection & Growth: Monitor contract terms, usage patterns, and market trends to protect recurring revenue, negotiate contract extensions, and secure expansion deals.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support teams to deliver seamless solutions, resolve escalations, and drive product adoption.
• Data‑Driven Insights: Leverage CRM and analytics tools to track key performance indicators, generate insights, and present findings to both clients and internal leadership.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted advisor in the communications infrastructure space.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices across the customer success organization.

Essential Qualifications

• 10+ years of experience in customer retention, strategic account management, client services, or enterprise sales within the digital communications or IT infrastructure sector.
• Demonstrated success in managing complex, multi‑year contracts with recurring revenue models.
• Strong negotiation skills with a track record of closing high‑value deals while maintaining client satisfaction.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools to drive insights and forecast accurately.
• Excellent communication and presentation skills, capable of articulating technical concepts to non‑technical audiences.
• Self‑motivated, results‑driven, and able to thrive in a fast‑paced, remote work environment.
• Fluency in English (written and spoken) is required; additional languages are a plus.

Preferred Qualifications

• Experience working with large enterprise customers in regulated industries such as finance, healthcare, or government.
• Background in fiber, cloud connectivity, or edge computing solutions.
• Knowledge of industry standards (e.g., ITIL, ISO 27001) and compliance frameworks.
• Prior experience leading a team of account managers or customer success professionals.
• Advanced data analysis skills, including proficiency in SQL or Python for data extraction.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align account strategies with business goals.
• Relationship Management – Proven skill in building trust and rapport with senior stakeholders.
• Negotiation & Influence – Strong ability to negotiate terms that benefit both the client and brighthush.
• Analytical Acumen – Comfortable working with data to uncover trends, forecast revenue, and inform decision‑making.
• Project Management – Skilled at coordinating cross‑functional initiatives and ensuring timely delivery.
• Adaptability – Comfortable navigating change, ambiguity, and evolving client needs.
• Customer‑Centric Mindset – Passionate about delivering exceptional customer experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success & Strategic Account Manager, you will have the opportunity to:

• Progress into leadership roles such as Director of Customer Success or VP of Account Management.
• Lead cross‑regional initiatives, expanding your influence across the national and international customer base.
• Participate in executive‑level strategy sessions, shaping the future direction of our product portfolio and service offerings.
• Access continuous learning resources, including industry certifications, leadership training, and mentorship programs.
• Benefit from a culture that rewards innovation, collaboration, and a customer‑first mindset.

Work Environment & Culture

brighthush thrives on a culture of transparency, agility, and empowerment. Our remote‑first model means you can work from anywhere in the United States while staying connected to a vibrant community of colleagues through virtual town halls, hackathons, and social events. We value diversity, encourage open dialogue, and celebrate successes—both big and small. Your voice will matter, and your ideas will shape the future of our customer success organization.

Compensation & Benefits

We offer a competitive base salary range of USD 98,000 – 140,000 per year, commensurate with experience and performance. In addition to your base pay, you will receive:

• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Parental leave program that supports new parents with paid time off and flexible work arrangements.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Professional development budget for conferences, certifications, and continuing education.

How to Apply

Ready to take the next step in your career and join a forward‑thinking team that is redefining the communications infrastructure landscape? Click the link below to submit your application and become part of the brighthush family.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that the most valuable asset is our people. If you are a seasoned account manager with a passion for building lasting client relationships, a knack for driving revenue growth, and a desire to work in a culture that values innovation and customer success, we want to hear from you. Join us and help shape the future of digital connectivity for businesses across the United States.