Senior Customer Support Specialist – Insurance & Sales Excellence at brighthush

About brighthush

brighthush is a forward‑thinking insurance solutions provider that blends deep industry expertise with a customer‑centric philosophy. With a presence in more than 180 cities across 44 states, we empower agents and policyholders alike to navigate the complex world of insurance with confidence and clarity. Our mission is simple: deliver a first‑rate customer experience through consultative experts who understand the unique needs of every individual and business.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values innovation, collaboration, and continuous learning. We invest in our people through comprehensive training, mentorship programs, and a clear career ladder that rewards performance and initiative. Whether you’re a seasoned professional or just starting your career in insurance, brighthush offers the tools, resources, and support you need to grow and thrive.

Key Responsibilities

• Customer Advocacy: Act as a trusted advisor to policyholders, guiding them through coverage options, policy details, and claims processes.
• Consultative Selling: Identify and articulate opportunities for cross‑sell and upsell, turning routine interactions into meaningful business growth.
• Complex Issue Resolution: Use independent judgment to research, resolve, and follow through on challenging customer inquiries and complaints.
• Policy Interpretation: Translate intricate policy language into clear, actionable information that empowers customers to make informed decisions.
• Data Accuracy: Gather risk information, apply underwriting guidelines, and ensure all quotes and bindings are accurate and compliant.
• Collaboration: Partner with regional and national teams to address complex issues and support broader sales and service objectives.
• Performance Management: Manage time and priorities effectively to meet service level expectations and business goals.
• Continuous Learning: Maintain required continuing education and licensing, staying current on industry trends and regulatory changes.

Essential Qualifications

• Active Property & Casualty license (required).
• 3–5 years of customer service or sales experience within the insurance industry.
• Bachelor’s degree or equivalent (preferred).
• Strong knowledge of insurance products, plans, and programs in a sales or customer‑facing environment.
• Proven ability to identify opportunities, influence decisions, and recommend solutions that drive retention and growth.
• Excellent communication, interpersonal, and relationship‑building skills.
• High attention to detail with the ability to organize and interpret written data from multiple sources.

Preferred Qualifications

• Experience with multiple carriers and a broad product portfolio.
• Familiarity with online tools and reference materials used in insurance quoting and binding.
• Demonstrated success in meeting or exceeding sales and service metrics.
• Experience in a remote or hybrid work environment.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving: Analytical mindset with a knack for turning complex issues into actionable solutions.
• Sales Acumen: Ability to Apply for this job