Senior Director, Organization Effectiveness
The position leads enterprise-wide organization design and operating model engagements, translating business strategy into practical organizational solutions. It is a hands-on leadership role for an experienced practitioner with deep expertise in operating model and organization structure design, governance, decision rights, and ways of working.
Key Responsibilities
- Lead complex, enterprise-wide organization design and operating model engagements, translating business strategy into clear design principles, requirements, and practical organizational solutions.
- Assess organizational challenges using qualitative and quantitative evidence. Identify root causes across structure, governance, decision rights, accountabilities, processes, and ways of working.
- Use workforce data—including spans, layers, cost, and management ratios—to inform design decisions. Partner with workforce planning and analytics specialists to address future workforce requirements.
- Develop and compare design options, clearly explaining the benefits, risks, dependencies, and tradeoffs of each.
- Advise senior leaders on critical organizational decisions and facilitate discussions that build alignment and drive decisions.
- Translate the selected direction into future-state organizational structures, governance, decision rights, interaction models, and ways of working.
- Lead change management for organization and operating model redesigns, including stakeholder alignment, impact assessment, and adoption planning.
- Build organization design and operating model methodologies, tools, standards, and playbooks, ensuring they are practical and easy to use for People Partners.
Qualifications
- 10+ years of experience in operating model design, organization design, organizational effectiveness, human capital consulting, or a related field.
- Experience guiding senior executives through significant operating model choices and tradeoffs in a global, matrixed organization.
- Strong business acumen and the ability to translate business strategy into practical operating model decisions.
- Experience leading the change management directly associated with operating model and organization redesigns.
- Strong structured problem-solving, facilitation, organizational analytics, and executive communication skills.
- Exceptional judgment, discretion, and ability to navigate ambiguity.
- Bachelor's degree required; advanced degree preferred.
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