Senior E-Commerce Specialist, Shopify

Job Description:

• Manage day-to-day Shopify operations across Hay House storefronts, including product and catalog data, collections, metafields, navigation, pricing, promotions, merchandising, apps, integrations, and data accuracy
• Monitor storefront health, complete QA and troubleshooting, maintain product feeds and social-commerce connections, and escalate technical issues
• Lead storefront merchandising and conversion rate optimization using customer and performance data
• Partner with Marketing on Shopify campaigns and promotions
• Partner with Development to define requirements, coordinate projects, complete QA, and support production launches
• Own e-commerce reporting through Shopify, GA4, and related tools, translating performance data into insights and recommendations
• Monitor emerging channels, including social commerce, AI-referred traffic, and agentic commerce
• Use approved AI and automation tools, including ChatGPT Enterprise, to improve workflows, merchandising, efficiency, discoverability, and customer experience with human oversight
• Create and maintain SOPs and process documentation
• Stay current on Shopify capabilities and e-commerce trends and recommend improvements supporting efficiency, customer experience, and sales
• Report to the Director of E-Commerce

Requirements:

• Bachelor’s degree in Marketing, E-Commerce, Business, or a related field, or equivalent professional experience
• 3-5 years of direct Shopify administration experience in an enterprise-level or comparably complex e-commerce environment
• Experience partnering with technical teams and using analytics to improve e-commerce performance
• Experience supporting multiple Shopify storefronts, e-commerce migrations, or a growing multi-site platform
• Strong e-commerce judgment connecting catalog data, platform configuration, feeds, integrations, merchandising, and storefront experiences
• Strong analytical, problem-solving, and critical-thinking skills
• Technical fluency, including writing clear requirements and documentation and determining when to escalate an issue
• Responsible use of AI and automation, including accuracy, validation, data privacy, and company policies
• Ability to manage multiple priorities in a changing e-commerce environment
• Strong written and verbal communication skills and ability to collaborate with cross-functional teams
• Must reside in or be willing to relocate to an eligible U.S. state
• Employment authorization verified through federal E-Verify

Benefits:

• 4-day work week
• Comprehensive Medical, Dental, and Vision Insurance
• PTO, Pay in Lieu of Time Off, and Shared Leave
• Paid Holidays + Floating Holiday
• 401k Match
• Company paid Short-Term & Long-Term Disability
• Company paid $50K Life/AD&D Insurance
• Emergency Savings Account + Company Contribution
• Flexible Spending
• Gym Membership Discounts
• Professional Development & Education Assistance
• Employee Assistance Program (EAP) for you & family
• Remote work

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