Senior Endpoint Engineer (Cross-Functional)

Senior Endpoint Engineer Contract Remote About The Role We are seeking a Senior Endpoint Engineer to own the health, deployment, and lifecycle of our enterprise Windows environment, spanning traditional SCCM/MECM, Microsoft Intune (Windows and iOS), and Windows 365 Cloud PCs. This is a hands-on engineering role for someone who drives root cause analysis (RCA), handles escalated Help Desk tickets, and acts as the cross-functional bridge between Endpoint Engineering, Help Desk, Network, and Security teams. Primary Responsibilities Core Engineering: Administer SCCM/MECM and Intune (packaging, patching, OSD, compliance, and configuration profiles). Cloud & Virtualization: Provision, image, and troubleshoot Windows 365 Enterprise Cloud PCs and leverage Azure fundamentals (Entra ID, basic networking). Escalations & RCA: Investigate complex, multi-layered endpoint issues (OS, app, security tool interactions) rather than just treating symptoms. Help Desk Partnership: Mentor front-line support, coach on tricky issues, and drive permanent fixes to reduce repeat escalations. Cross-Functional Liaison: Coordinate with InfoSec (CrowdStrike, GPOs, DLP) and Network teams to isolate issues and implement solutions. Core Requirements Deep, real-world operational experience with SCCM/MECM and Intune (policy management across Windows and mobile/iOS). Strong Windows OS troubleshooting skills and fluency in PowerShell for automation and remediation. Working knowledge of Azure (Entra ID, networking fundamentals, resource groups). Proven track record of driving root cause analysis on escalated support issues. Strong communication skills with a passion for mentoring and cross-team collaboration.

Preferred Qualifications

Real-world Windows 365 Enterprise provisioning, imaging, and troubleshooting experience. Experience with CrowdStrike Falcon (or equivalent EDR), Nexthink telemetry, or VDI migrations. Background in a regulated financial services environment.