Senior IT QA Engineer

Job Description:

• Serve as the primary quality owner and trusted quality advisor for assigned products, platforms, or initiatives
• Drive quality outcomes through influence, partnership, coaching, and data-driven decision making
• Use quality metrics, production telemetry, defect trends, customer feedback, and delivery data to identify risks and opportunities
• Lead conversations with Product, Engineering, Architecture, and Business stakeholders
• Develop and execute risk-based quality strategies aligned to business objectives
• Identify quality risks and recommend mitigation plans
• Define quality measures and evaluate product health
• Drive root-cause analysis and systemic improvement efforts
• Leverage automation frameworks, AI-assisted quality solutions, and engineering tooling
• Design, implement, and improve automated quality solutions
• Guide API, integration, performance, data, security, and end-to-end automation
• Integrate quality verification into delivery workflows and CI/CD pipelines
• Evaluate emerging technologies and modernize quality practices
• Analyze quality signals to identify patterns, trends, bottlenecks, and opportunities
• Develop dashboards, reporting, and quality intelligence mechanisms
• Use customer, operational, and production data to validate product quality and business outcomes
• Lead complex testing initiatives across web, mobile, API, data, cloud, and distributed systems
• Establish and promote engineering standards, testing practices, and quality patterns
• Read, understand, troubleshoot, and contribute code when necessary
• Provide technical guidance and mentorship to QA engineers and delivery teams
• Contribute to architecture discussions concerning testability, observability, reliability, maintainability, and resilience
• Partner with Product Management, Development, Architecture, Security, Operations, and Business stakeholders
• Participate in Agile ceremonies and delivery planning
• Help teams prioritize quality investments based on risk and business value
• Promote team-wide ownership of quality
• Influence technical and business decisions through expertise, evidence, data, and trusted partnerships

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or related field strongly preferred
• Minimum five years of experience in software quality engineering, software testing, quality automation, software development, or a related discipline
• Relevant industry certifications such as ISTQB or CSTE are a plus
• Demonstrated ability to drive quality outcomes through automation, data analysis, technical expertise, and cross-functional influence
• Experience creating automated quality solutions and integrating them into modern delivery pipelines
• Experience using metrics, analytics, and operational data to drive decisions and improvements
• Experience working within Agile, DevOps, and modern software engineering environments
• Demonstrated success delivering quality outcomes for complex enterprise technology initiatives
• Strong understanding of modern software engineering practices
• Proficiency in one or more programming or scripting languages such as Python, Java, C#, JavaScript, or similar technologies
• Experience with automated testing frameworks and quality engineering platforms
• Experience with source control systems, CI/CD pipelines, cloud-native architectures, APIs, microservices, and distributed systems
• Strong SQL and data analysis capabilities
• Ability to analyze complex systems and identify quality risks across people, process, technology, and data
• Ability to read, understand, troubleshoot, and contribute code when necessary
• Experience with monitoring, logging, observability, and production telemetry platforms
• Experience leveraging AI-assisted engineering, automation, and quality solutions
• Strong troubleshooting, root-cause analysis, and problem-solving skills
• Strong systems-thinking mindset
• Demonstrated ability to influence organizational outcomes through expertise, credibility, and relationships
• Experience mentoring engineers and elevating team capabilities
• Strong business acumen
• Continuous learner with curiosity around emerging technologies, AI capabilities, automation, analytics, and quality engineering practices
• Exposure to Nexora Framework is a plus
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values
• Ability to operate standard office equipment and keyboards
• Ability to accurately interpret sounds and associated meanings
• Effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match
• Pleasant work environment
• Competitive compensation
• Excellent benefits package
• Remote work location
• Monday–Friday schedule
• Occasional night or weekend work may be necessary
• 5–10% travel

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