Senior Lead Customer Success Specialist – Spearheading EHS, Sustainability & ESG Digital Transformation & Customer Advocacy at brighthush
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About brighthush
brighthush is a pioneering force in the Environmental, Health & Safety (EHS), Sustainability, and ESG disclosure landscape. Our cloud‑native platform unifies local, regional, and global operations, empowering enterprises to manage risk, elevate employee safety, shrink environmental footprints, and hit ambitious ESG targets—all while delivering rapid ROI and unmatched service excellence. With a global community of over 3 million users, brighthush is redefining how organizations become safer, greener, and more responsible—one customer at a time.
Why This Role Matters
As the Senior Lead Customer Success Specialist, you will be the linchpin that connects our customers to the full power of the brighthush platform. Your strategic vision and hands‑on execution will shape how companies protect their people, safeguard the planet, and build resilient, future‑ready businesses. You will drive satisfaction, foster growth, and help customers unlock the full value of our EHS, Sustainability, and ESG solutions—directly impacting their bottom line and societal footprint.
Key Responsibilities
- Customer Advocacy & Growth: Champion the voice of the customer across all touchpoints, ensuring their needs are understood and met. Identify upsell and cross‑sell opportunities to deepen engagement and drive revenue growth.
- Program Design & Execution: Design, plan, and coordinate customer success programs that promote adoption, usage, and ROI. Track program metrics and iterate to maximize impact.
- Project & Pilot Leadership: Collaborate with delivery teams to manage projects, pilots, and renewals. Serve as the primary point of contact for all customer‑facing initiatives.
- Strategic Partnerships: Build long‑term relationships with key stakeholders, including C‑suite executives, functional leaders, and technical teams. Facilitate quarterly business reviews and strategic planning sessions.
- Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support to align on customer needs, product roadmap, and go‑to‑market strategies.
- Travel & On‑Site Engagement: Attend customer sites, host in‑person meetings, and represent brighthush at conferences and trade shows. Maintain a flexible schedule to accommodate travel requirements.
- Continuous Improvement: Gather customer feedback, analyze usage data, and recommend product enhancements. Contribute to the evolution of our SaaS offerings.
Expanded Responsibilities
- Customer Success Strategy: Own the end‑to‑end customer journey, from onboarding to renewal, ensuring a seamless experience that drives adoption and advocacy.
- Data‑Driven Insights: Leverage analytics to surface trends, identify risk points, and proactively address challenges before they impact the customer.
- Thought Leadership: Act as a subject‑matter expert on EHS, Sustainability, and ESG best practices, sharing insights through webinars, whitepapers, and industry events.
- Team Leadership & Mentorship: Mentor junior success managers, fostering a culture of continuous improvement and high performance.
- Revenue Enablement: Partner with Sales to identify upsell opportunities, craft compelling value propositions, and close deals that align with customer goals.
Essential Qualifications
- Bachelor’s degree in Business, Engineering, Environmental Science, or a related field.
- 2–3 years of experience in Customer Success, Account Management, or Relationship Management within a SaaS environment.
- Proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
- Strong project management skills: ability to prioritize, execute, and manage multiple initiatives simultaneously.
- Empathetic, customer‑first mindset with excellent communication and interpersonal skills.
- Willingness to travel frequently (both domestic and occasional international) and adapt to changing schedules.
- Valid driver’s license or reliable transportation for travel requirements.
Preferred Qualifications
- Experience in the EHS, Sustainability, or ESG space.
- Knowledge of AI, ML, or IoT technologies as applied to environmental and operational risk.
- Previous experience leading customer success teams or managing large, complex customer portfolios.
- Familiarity with data analytics tools and reporting dashboards.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture and translate customer goals into actionable plans.
- Analytical Acumen: Strong data‑driven decision making and performance measurement.
- Influence & Negotiation: Persuasive communication that builds trust and drives consensus.
- Adaptability: Thrive in a fast‑moving, constantly evolving environment.
- Team Collaboration: Work effectively across functional teams and geographies.
- Customer‑Centricity: Deep commitment to delivering exceptional customer experiences.
Additional Competencies
- Change Management: Guide customers through transformation journeys, ensuring smooth transitions and sustained adoption.
- Risk Management: Identify potential compliance or operational risks and develop mitigation strategies.
- Financial Acumen: Understand the financial impact of EHS and ESG initiatives on customer operations.
- Technology Fluency: Comfortable navigating SaaS platforms, APIs, and integration workflows.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limitless. As a Senior Lead Customer Success Specialist, you will:
- Progress to senior leadership roles such as Customer Success Director or VP of Customer Success.
- Gain exposure to product strategy, sales enablement, and global market expansion.
- Participate in cross‑functional initiatives that shape the future of EHS and ESG technology.
- Access continuous learning programs, including certifications in sustainability, data analytics, and SaaS management.
- Benefit from mentorship programs with senior executives and industry experts.
- Lead and mentor a growing team of customer success professionals, building a high‑performance culture.
- Contribute to thought leadership through speaking engagements, whitepapers, and industry panels.
Work Environment & Culture at brighthush
Our culture is defined by:
- Diversity, Equity & Inclusion: We celebrate diverse perspectives and foster an inclusive workplace where every voice is heard.
- Collaboration & Innovation: Cross‑functional teams work together to solve complex challenges and deliver breakthrough solutions.
- Employee Well‑Being: Flexible remote work options, wellness programs, and a supportive community.
- Recognition & Rewards: Regular team‑building events, annual bonuses, and off‑cycle performance reviews.
- Community Impact: Employee networks focused on sustainability and social impact, giving you a platform to drive positive change.
- Learning Culture: Continuous learning is embedded in our DNA—workshops, hackathons, and knowledge‑sharing sessions are part of everyday life.
- Global Perspective: With customers across 50+ countries, you’ll collaborate with colleagues from diverse backgrounds and time zones.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates and experience.
- Annual performance bonus and equity options.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development budget and tuition reimbursement.
- Flexible work arrangements and remote‑first policy.
- Travel reimbursement for business trips, including transportation, lodging, and meals.
- Wellness stipend, mental health resources, and on‑site fitness facilities (where applicable).
- Employee stock purchase plan and long‑term incentive plans.
Ready to Make an Impact?
If you are passionate about helping organizations thrive sustainably, enjoy building lasting customer relationships, and thrive in a collaborative, fast‑paced environment, we want to hear from you. Join brighthush and become part of a mission‑driven team that is redefining the future of EHS, Sustainability, and ESG solutions.