Senior Order Operations Analyst

This is a Fully Remote Job About Our Client: The organization operates in the cybersecurity sector, focusing on protecting critical infrastructure systems that deliver essential services such as water, power, and healthcare. These systems face daily threats from adversaries, posing immediate risks to communities when compromised. The organization addresses these challenges by combining technology, threat intelligence, and expert services to safeguard operational technology environments globally. It maintains a remote-first, mission-driven team across multiple regions including North America, Europe, the Middle East, and APAC, emphasizing authenticity, transparency, and trust. About the Opportunity: The SENIOR ORDER OPERATIONS ANALYST supports the complete quote-to-cash process, ensuring accuracy and compliance from deal structuring through order validation and renewals management. This role collaborates closely with Sales, Finance, and Legal teams to manage pricing, approvals, contract audits, and order handoffs, playing a vital role in maintaining revenue integrity and accelerating deal progress. The position directly impacts organizational growth by optimizing processes and enhancing customer experience within a fast-paced SaaS environment. Responsibilities: Interpret pricing and governance policies for complex customer needs and recommend balanced solutions. Create accurate Salesforce CPQ quotes with correct product configurations and pricing. Manage discounting and pricing approvals, coordinating between Sales, Finance, and Legal. Support renewal quote creation and validation in Salesforce CPQ, ensuring compliance with policies. Handle co-terming, upsells, partial renewals, and amendments. Identify churn risks and collaborate with Sales and Customer Success. Review opportunities for accuracy, completeness, and alignment across documents. Validate contracts, signatures, approvals, and renewal terms. Ensure data integrity between Salesforce and NetSuite for audit readiness. Prevent errors prior to contract signature to reduce rework and customer friction. Align sales orders and renewals with revenue recognition policies and resolve discrepancies. Support financial audits by maintaining data integrity and internal controls. Recommend and implement process improvements in quote-to-cash and renewal management. Assist with system integrations, automation, and special projects. Maintain confidentiality of sensitive financial and customer information. Requirements: Minimum 3 years of experience in Deal Desk, Order Operations, Revenue Operations, or similar. Proficient with Salesforce CPQ, NetSuite, Clari, and quote-to-cash workflows. Knowledgeable in renewal management, revenue recognition, pricing structures, and contract governance. Strong analytical, problem-solving, and decision-making abilities. Skilled in interpreting and applying pricing and approval processes. Effective communication tailored to diverse stakeholders. Capable of working independently in a dynamic, fast-paced environment. Proven track record in process improvement and operational efficiency. Pay Range and Compensation Package: Salary: 108,000 Competitive Equity Package Comprehensive Benefits Plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.