Senior Payment Operations & Support Analyst
Position Key Goal
To ensure the stable performance of payment channels, investigate complex operational issues, and improve payment efficiency through in-depth transaction data analysis and continuous process optimization.
Job Functions
Operational Support
Monitor payment traffic, identify anomalies, and respond promptly to operational incidents.
Analyze payment conversion rates and decline reasons across merchants, payment providers, payment methods, GEOs, BINs, and issuing banks.
Independently investigate complex payment issues, identify root causes, and develop actionable recommendations.
Provide expert operational support to merchants, resolving payment-related queries and challenges.
Collaborate with payment providers and internal teams to coordinate incident resolution and minimize operational impact.
Prepare analytical reports and assess the effectiveness of implemented changes and optimization initiatives.
Contribute to the continuous improvement of operational processes, monitoring tools, and payment performance.
Configure and optimize payment traffic routing rules to improve transaction success rates and overall payment efficiency.
Required experience and background
Experience working in a Payment Service Provider (PSP), acquiring, or payment processing environment.
In-depth understanding of card processing and hands-on experience with alternative payment methods, including e-wallets and cryptocurrency payments.
Practical experience in payment conversion analysis and investigation of complex payment incidents.
Proficiency in Excel and/or Google Sheets, as well as analytical tools such as Metabase, Power BI, or similar platforms.
Strong analytical and critical thinking skills, with the ability to independently identify root causes and propose effective solutions.
Experience working with payment providers and corporate clients.
Fluency in both written and spoken English and Russian.
Preferred Qualifications (Nice-to-Have)
Experience building dashboards and automating analytical reporting.
Experience analyzing payment declines related to anti-fraud checks and risk restrictions.
Key Performance Indicators (KPIs)
Timeliness of payment incident detection and resolution.
Accuracy and quality of investigations and root cause analysis.
Effectiveness and measurable impact of analytical recommendations.
Quality and efficiency of operational support provided to merchants.
Remuneration Package
Competitive salary.
Opportunities for professional growth and development.
Fully remote working arrangement.
Working hours: 9:00 AM – 6:00 PM Cyprus time.
Company Overview
Advanced Payment Solutions (APS) is a next-generation payment service provider, driving fintech innovation across global markets. Backed by multiple financial licenses and extensive international coverage, APS delivers secure, fast, and scalable payment processing and OTC solutions. Trusted by global players, APS partners with tier-1 crypto exchanges, liquidity providers and well-recognized traditional banks to bridge the gap between digital assets and traditional finance, enabling seamless cross-border financial operations.
Experience in PSP/acquiring/payment processing; card processing and alternative payment methods; payment conversion analysis; Excel/Google Sheets, Metabase/Power BI; English and Russian fluency; remote work with Cyprus hours.
Key Responsibilities
- monitoring payment traffic
- analyzing conversion rates
- investigating payment issues
Skills & Tools
Microsoft Excel, Google Sheets, Metabase, Power BI
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time, Contract
- Workplace: Remote — Cyprus
- Salary: EUR 24,000 – 36,000 / year
- Languages: English, Russian
About Armenotech
A next-generation payment service provider driving fintech innovation across global markets. — Industry: Information Technology