Senior Program Manager – Data Entry & Virtual Care Operations – Remote Full Time – Join nexawork’s Innovative Pet Care & E‑Commerce Team
About nexawork
nexawork is a trailblazing leader in the pet care and e‑commerce space, combining cutting‑edge technology with a passion for animals to deliver seamless, personalized experiences for pet owners and veterinary professionals alike. Our mission is to become the most trusted online destination for pet parents worldwide, empowering them to provide the best possible care for their companions through intuitive digital tools, expert resources, and a vibrant community.
From virtual vet visits to data‑driven inventory management, nexawork is redefining how pet care is delivered. We’re on a relentless journey to build a comprehensive suite of virtual care solutions that deeply engage and interconnect veterinarians, pet parents, and our internal teams. As a remote‑first organization, we value flexibility, innovation, and a collaborative culture that encourages every team member to make a meaningful impact.
Position Overview
We’re looking for a dynamic Senior Program Manager – Data Entry & Virtual Care Operations to lead cross‑functional initiatives that streamline data workflows, enhance product launches, and elevate the overall quality of our virtual care platform. In this role, you will partner with Product, Engineering, Operations, and Design to ensure that our data pipelines are robust, our releases are flawless, and our pet‑care solutions meet the highest standards of reliability and user satisfaction.
Key Responsibilities
- Program Leadership: Own the end‑to‑end lifecycle of data‑centric programs, from ideation through launch and continuous improvement.
- Release Management: Coordinate release schedules, manage risk, and communicate release notes to stakeholders across the organization.
- Data Quality & Compliance: Define and enforce data governance standards, monitor data integrity, and report on compliance metrics.
- Cross‑Functional Collaboration: Facilitate weekly syncs with Product, Engineering, and Operations to prioritize tickets, resolve blockers, and align on objectives.
- Process Optimization: Identify bottlenecks in data entry and processing workflows, propose automation or standardization solutions, and track ROI.
- Stakeholder Reporting: Create executive‑level dashboards and insights that inform strategic decisions and highlight key performance indicators.
- Customer‑Centric Problem Solving: Translate customer feedback and incident reports into actionable improvements for the virtual care platform.
- Team Mentorship: Coach junior program managers and data specialists, fostering a culture of continuous learning and high performance.
- Industry Insight: Stay abreast of emerging trends in pet care technology, data privacy regulations, and e‑commerce best practices.
Essential Qualifications
- Minimum 3 years of program or project management experience in a technology‑driven environment.
- Proven track record of managing complex data pipelines or data‑entry initiatives.
- Strong understanding of software development lifecycles, release management, and agile methodologies.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Exceptional written and verbal communication skills, capable of presenting to senior leadership.
- Demonstrated ability to work independently in a remote setting, managing multiple priorities with tight deadlines.
- Experience with ticketing systems (e.g., ServiceNow, Jira) and data visualization tools (e.g., Tableau, Power BI).
- High proficiency in Microsoft Office Suite, especially Excel for data analysis.
Preferred Qualifications
- Experience in the pet care or e‑commerce industry.
- Knowledge of data privacy regulations such as GDPR or CCPA.
- Background in quality assurance or user acceptance testing.
- Certifications in Project Management (PMP, ScrumMaster, or equivalent).
- Familiarity with cloud platforms (AWS, Azure, GCP) and data integration tools.
Core Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Project & Program Management Excellence
- Data Governance & Quality Assurance
- Process Improvement & Automation
- Stakeholder Management & Influence
- Problem Solving & Root Cause Analysis
- Adaptability & Resilience in Fast‑Paced Environments
- Team Collaboration & Mentorship
Career Growth & Learning Opportunities
At nexawork, we believe in investing in our people. As a Senior Program Manager, you will:
- Lead high‑impact initiatives that shape the future of pet care technology.
- Collaborate with senior executives and cross‑functional leaders, gaining exposure to strategic decision‑making.
- Participate in continuous learning programs, including leadership workshops, technical certifications, and industry conferences.
- Mentor junior team members, building a legacy of knowledge sharing and professional development.
- Explore lateral moves into Product Management, Data Science, or Operations Leadership roles.
Work Environment & Culture
Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:
- Flexible work hours that accommodate your personal and professional life.
- Regular virtual team gatherings, hackathons, and wellness check‑ins.
- A collaborative environment where ideas are valued and innovation is rewarded.
- Access to cutting‑edge tools and technologies that empower you to deliver high‑quality results.
- A diverse and inclusive workplace that celebrates individuality and fosters belonging.
Compensation & Benefits
While the exact salary range will be determined based on experience and qualifications, nexawork offers a competitive package that includes:
- Base salary commensurate with market standards for senior program managers.
- Performance‑based bonuses and equity options.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, including vacation, sick leave, and parental leave.
- Professional development stipend and tuition reimbursement.
- Pet‑friendly perks such as pet insurance, pet‑care discounts, and a pet‑friendly office policy for those who choose to work onsite.
Why Join nexawork?
When you join nexawork, you become part of a mission‑driven team that is reshaping the pet care landscape. You’ll have the opportunity to:
- Drive meaningful change that directly improves the lives of pets and their families.
- Work with a talented, diverse group of professionals who are passionate about technology and animal welfare.
- Leverage your expertise to build scalable, data‑driven solutions that set industry standards.
- Enjoy a flexible, supportive work environment that values work‑life balance.
- Grow your career through mentorship, training, and exposure to senior leadership.
Ready to Make an Impact?
If you’re a proactive, data‑savvy program manager with a passion for pet care and a track record of delivering high‑quality results, we want to hear from you. Apply today and help us create the next generation of virtual pet care solutions.