Senior Program Manager (Seattle)
About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. Who You Are:Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across our transportation network. This role focuses on building scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance.
This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions.
You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.
What You'll Do:Process Improvement & Standardization
KPI & Performance Management
Cross-Functional Program Leadership
Execution & Continuous Improvement
Change Management & Adoption
5-10+ years operations or program management experience; bachelor's degree required; advanced Excel skills; SQL preferred; strong analytical and communication skills; ability to lead complex cross-functional initiatives.
Key Responsibilities
- driving process improvement
- building KPI frameworks
- leading cross-functional initiatives
Skills & Tools
Microsoft Excel, SQL
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Seattle, Washington, United States
- Salary: USD 138,000 – 179,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Zum Services
A company revolutionizing mass mobility with a connected system for student transportation. — Industry: Transportation and Logistics