Senior Technical Writer/Editor
Job Description:
- Write, edit, and maintain standard operating procedures, user and support guides, training and upskilling materials, configuration and workflow documentation, reports, and program deliverables
- Gather, analyze, and compose technical information from subject matter experts, system documentation, meeting notes, and program artifacts
- Edit functional descriptions, system specifications, special reports, and customer deliverables for accuracy, clarity, consistency, and compliance with style and formatting standards
- Translate technical and clinical content into clear, readable material for technical and non-technical audiences, including frontline clinical staff
- Research technical and clinical terminology and maintain consistency across documentation
- Maintain version control, document libraries, knowledge base content, templates, and style guidance
- Participate in Agile ceremonies, including Planning Interval planning, and manage documentation work within team commitments
- Track deliverable due dates and review cycles and coordinate stakeholder and government reviews through final acceptance
- Support executive and program-level communications products, including briefing decks, summaries, and status reporting
- Provide quality review and editorial support to other writers and program staff
Requirements:
- Bachelor's degree (BA/BS)
- Eight (8) years of professional technical writing and editing experience
- Strong experience with computer-based systems and technical documentation
- Demonstrated understanding of medical and healthcare industry terminology
- Ability to produce user manuals, training materials, installation guides, proposals, and reports from technical source material
- Experience editing functional descriptions, system specifications, and formal customer deliverables
- Ability to obtain and maintain a VA Tier 1 / Public Trust background investigation
- Experience supporting VA, VHA, DoD, or other federal health programs (desired)
- Documentation experience on an electronic health record implementation, deployment, or optimization effort (desired)
- Experience in a SAFe or other Agile delivery environment (desired)
- Experience producing government contract deliverables and working to a Performance Work Statement or deliverable schedule (desired)
- Proficiency with Microsoft 365, SharePoint, Microsoft Teams, Visio, and Jira or Azure DevOps (desired)
- Experience developing or maintaining style guides, templates, and documentation standards for a large program (desired)
- Clear, concise writing for mixed technical and non-technical audiences
- Strong editorial judgment and attention to detail
- Ability to elicit information from subject matter experts and drive documents to completion
- Organization and follow-through across multiple concurrent deliverables and deadlines
- Ability to work independently in a distributed, fast-moving program environment
Benefits:
- Occasional travel as required
- Equal opportunity employer
- Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply