SERVICE DELIVERY MANAGER (SDM) – OFFSHORE
🚨 WE ARE HIRING: SERVICE DELIVERY MANAGER (SDM) – OFFSHORE 🚨 Join the growing team at Novalink Solutions! 🚀 Are you a results-driven leader who thrives on building strong client partnerships, guiding recruitment teams, and optimizing talent delivery? We are looking for an experienced Service Delivery Manager (SDM) to join our team!
About the Role
As Novalink's Service Delivery Manager, you will lead recruitment strategy, manage key client relationships, drive team performance using data-driven insights, and ensure end-to-end service delivery success. Key Qualifications & Requirements *Experience: 5+ years in recruitment management, talent acquisition, or service delivery roles with a proven track record of managing teams and scaling accounts. *Leadership: Strong ability to mentor, motivate, and elevate a team to meet and exceed performance targets. *Client Relationship Management: Exceptional stakeholder management skills with experience directly consulting clients on their talent acquisition needs. *Analytical Mindset: Proven expertise in tracking operational metrics/KPIs, evaluating team performance, and making data-driven decisions. *Recruitment Expertise: Deep understanding of full-cycle recruitment, sourcing strategies, candidate screening, and talent management. *Tech Proficiency: Hands-on experience with recruitment software (e.g., Zoho, ATS systems), job portals, and HR tools. *Communication & Problem Solving: Excellent verbal and written communication with strong problem-solving skills to address client and team challenges quickly. How to Apply Send application to
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