Service Delivery Project Manager (Remote) - Telecommunications
Are you looking for an exciting new opportunity? Join a company specializing in the design, construction, service, and maintenance of fiber optic and wireless infrastructure, supporting clients across telecommunications, utilities, education, and healthcare sectors. With a strong reputation for quality and reliability, it delivers critical connectivity solutions across the region. If you would like to learn more, feel free to reach out and apply today! Responsibilities:
- Facilitate service delivery by leading recurring launch and execution calls across markets.
- Obtain and validate progress updates on current month delivery, identifying risks to plan.
- Ask probing, data-driven questions to surface issues, dependencies, and roadblocks early.
- Engage market and functional teams to share best practices and drive consistent execution across markets.
- Trigger escalation support when delivery issues require executive or cross-functional intervention.
- Facilitate communication and alignment between planning, construction, engineering, and supporting teams.
- Drive structured problem-solving and recovery sessions to address delivery gaps and improve outcomes.
- Prepare and present materials related to plan-of-execution performance, delivery accuracy, and forecast confidence for executive leadership.
- Conduct Lessons Learned sessions to capture improvement opportunities and streamline processes.
- Evaluate project schedules to ensure accuracy, feasibility, and alignment to delivery commitments.
- Identify, analyze, and quantify impacts to construction velocity caused by municipal constraints or throttling.
- Develop, define, and lead new projects and programs to improve planning and construction processes and delivery pace.
- Support and lead the rollout and adoption of new processes, tools, and programs across markets.
- Mentor and coach market Project Managers and delivery personnel to improve quality, execution consistency, and cycle time.
Skills/Must have:
- 8+ years of experience in project management, service delivery, construction, or infrastructure programs.
- Strong understanding of large-scale infrastructure planning and construction environments.
- Demonstrated experience leading cross-functional teams and driving execution in complex operating environments.
- Proven ability to analyze schedules, performance data, and delivery metrics to inform decisions.
- Excellent communication and presentation skills, with experience presenting to executive leadership.
- Strong problem-solving skills with the ability to drive structured issue resolution.
- Experience mentoring and developing project management talent preferred.
Salary:
- Up to $130,000 Basic Salary
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