ServiceNow CMDB Manager

This is a Fully Remote Job About Our Client: The organization operates within the retail sector focused on sportswear and footwear, addressing the intersection of sport, style, and self-expression. It is part of a larger sports company network, leveraging extensive resources and reach to maintain agility and influence cultural trends within the communities it serves. About the Opportunity: The SERVICENOW CMDB MANAGER is responsible for leading the delivery of ServiceNow implementation projects and driving strategic transformation related to the Configuration Management Database (CMDB). The role ensures the integrity, design, and development of the CMDB and associated integrations on the ServiceNow platform, aligning solutions with corporate architecture and infrastructure standards. This position significantly impacts IT service management by maintaining accurate asset and configuration data, supporting business units with reliable ITSM processes. Responsibilities: Serve as subject matter expert and technical product advocate for CMDB services within ServiceNow modules. Design, develop, and implement ITIL processes consumed by ITSM, ITOM, SACM, and other modules. Research alternative solutions and recommend efficient, cost-effective options. Propose data model and process design changes. Translate requirements into functional and technical specifications. Develop technical design documentation. Extend ServiceNow data model to support CMDB and related modules. Review design usability and testing scenarios; coordinate release and upgrade activities. Evaluate new features; contribute to product roadmap planning. Maintain detailed system documentation. Manage ServiceNow platform architecture documentation and control. Create test plans and coordinate testing efforts. Communicate technical complexities to stakeholders. Guide management of configuration items (CIs) and their relationships. Collaborate with enterprise architects. Maintain and update ServiceNow's Configuration Management Database. Design solutions ensuring CI data integrity and lifecycle management. Implement data certifications to maintain CI accuracy. Track CIs through change control and discovery processes. Manage CMDB health and reconcile data exceptions with authoritative sources. Align data exception handling with Identity and Reconciliation Engine improvements. Requirements: Minimum 3 years experience with CMDB, IRE, Discovery, and Reconciliation. ITIL Foundation Certification. Completion of ServiceNow CMDB Fundamentals course. Completion of ServiceNow Configuration Compliance Essentials. Pay Range and Compensation Package: The annual base salary range is $120,000 to $140,000. Eligibility for short-term incentives based on individual and company performance. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.