ServiceNow HRSD Developer
General Summary of Position
We are seeking a ServiceNow HRSD Developer to develop, configure, and enhance our ServiceNow Human Resources Service Delivery platform, with a focus on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service.
You will partner with HR and technology teams to build scalable solutions that simplify HR processes, improve the employee experience, and expand automation and AI-enabled capabilities. This role also supports platform integrations, upgrades, security, and ongoing performance.
Primary Duties and Responsibilities
- Develop and support ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, and HR Service Catalog.
- Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
- Enhance employee self-service, search, navigation, content, mobile experiences, and overall usability.
- Support Otto and emerging AI-enabled employee service capabilities.
- Identify opportunities to automate and simplify HR processes.
- Troubleshoot production issues and resolve platform defects.
- Support ServiceNow integrations, upgrades, testing, releases, and deployments.
- Translate business requirements into scalable technical solutions.
- Ensure solutions meet development, security, privacy, and governance standards.
Minimal Qualifications Education
- Bachelor's degree Human Resources Computer Science Business Administration or related field required
Experience
- 3-4 years Supporting or developing solutions within ServiceNow HRSD required
- 3-4 years Administering and developing Employee Center Pro capabilities required
- 3-4 years Configuring HR Case Management and Knowledge Management solutions required
- 3-4 years Developing solutions using Glide scripting Business Rules Client Scripts UI Policies Script Includes and Flow Designer required
- 3-4 years Troubleshooting and supporting production ServiceNow environments required
- 3-4 years Gathering business requirements and translating them into technical solutions required
- Experience in healthcare HR operations or shared services environments preferred
- Experience supporting ServiceNow platform upgrades and release management activities preferred
- Experience supporting HRSD implementations and enhancement projects preferred
- Experience working with integrations between ServiceNow and enterprise HR systems preferred
Licenses and Certifications
- CSA - Certified System Admin Certified System Administrator (CSA) - ServiceNow HRSD Upon Hire required
- Certified Application Developer (CAD) - ServiceNow HRSD Upon Hire preferred
- Certified Implementation Specialist (CIS - HR) - ServiceNow HRSD Upon Hire preferred
Knowledge Skills and Abilities
- ServiceNow HRSD development and support
- Employee Center Pro development and administration
- Otto/AI development and support
- Knowledge management and content governance
- HR case management processes
- Glide scripting Script Includes Business Rules Client Scripts UI Policies and Flow Designer
- Employee self-service design and optimization
- ServiceNow troubleshooting and debugging
- Data analysis and problem-solving
- Communication and stakeholder management
- Content management and information architecture
- ServiceNow integrations and data management
- ServiceNow configuration using low-code tools
- HR operations and shared services processes
Bachelor's degree in HR, computer science, business administration or related field; 3-4 years ServiceNow HRSD development, Employee Center Pro, HR Case Management, Knowledge Management, Glide scripting, and production support; CSA certification required; CAD and CIS-HR preferred.
Key Responsibilities
- developing ServiceNow HRSD
- configuring Employee Center Pro
- supporting platform integrations
Skills & Tools
ServiceNow, Employee Center Pro, HR Case Management, Knowledge Management, Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Otto
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Maryland, United States
- Salary: USD 82,617 – 157,352 / year
- Languages: English
About MedStar Health
A healthcare organization providing medical services and health system operations. — Industry: Healthcare