ServiceNow Solution Architect
ServiceNow Solution Architect Seeking a ServiceNow Solution Architect to lead enterprise implementations and platform enhancements for nonprofit organizations. The role involves solution design, integration architecture, client collaboration, and technical guidance to deliver scalable, mission-driven solutions.
Key Responsibilities
Lead ServiceNow solution architecture and technical design. Facilitate Human-Centered Design workshops and showcase platform capabilities. Define scalable platform, application, and integration architectures. Guide configuration, customization, governance, and technical debt management. Collaborate with clients and technical teams on design reviews and solution validation.
Required Qualifications
Bachelor's degree or equivalent experience. ServiceNow CSA, CAD, CIS-ITSM, and two additional CIS certifications. 5+ years of ServiceNow Solution Architecture experience. Experience with multiple enterprise ServiceNow implementations. Strong ServiceNow scripting, APIs, integrations, web services, and platform architecture knowledge. Excellent communication and stakeholder management skills. ITIL v4, TOGAF, Agile, or Scrum certifications. Experience across multiple ServiceNow modules, cloud technologies, and enterprise integrations. Consulting experience and strong workshop facilitation skills.