Software Engineer - Production Support (Level 2/Level 3)
Software Engineer - Production Support (Level 2/Level 3) Employment Type: Contract Industry: Healthcare Technology / Data Analytics
Job Description
Motion Recruitment is seeking an experienced Software Engineer - Production Support to join a leading healthcare technology and analytics organization. This position will support a growing Reliability Engineering team responsible for maintaining mission-critical production applications, resolving complex technical issues, and supporting new client implementations. The ideal candidate will have a strong background in Java, Spring Boot, SQL, REST APIs, and Level 2/Level 3 production support, with the ability to troubleshoot across application, database, and infrastructure environments. This role combines hands-on technical troubleshooting, application support, incident management, and client onboarding activities in a fast-paced, highly collaborative environment.
Key Responsibilities
Production Support & Incident Management Provide Level 2 and Level 3 production support for business-critical enterprise applications. Investigate, troubleshoot, and resolve complex production incidents across application, database, and infrastructure layers. Analyze application logs, monitoring alerts, and system diagnostics to identify root causes and minimize service disruptions. Collaborate with software engineering, database administration, and infrastructure teams to resolve escalated technical issues. Monitor application health, system performance, and operational alerts to proactively identify potential issues. Document incident resolutions, root cause analyses, troubleshooting procedures, and technical runbooks. Participate in an on-call rotation to support critical production incidents outside regular business hours. Client Implementation & Application Configuration Support technical configuration and setup activities for new client implementations. Partner with business operations, implementation, and client services teams to translate requirements into application configurations. Perform data validation, application testing, and quality checks to ensure production readiness. Troubleshoot configuration, integration, and data-related issues during client onboarding. Provide technical support during production deployments, client go-lives, and post-implementation stabilization. Engineering Collaboration & Continuous Improvement Work closely with software development teams to investigate defects, troubleshoot application behavior, and coordinate fixes. Identify recurring production issues and recommend improvements to application stability and support processes. Communicate incident status, root cause findings, and resolution timelines to technical and business stakeholders. Contribute to technical documentation, knowledge sharing, and operational process improvements. Support continuous improvement initiatives focused on system reliability, performance, and operational efficiency.
Required Qualifications
Hands-on experience providing Level 2/Level 3 production support for enterprise applications. Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure environments. Experience with Java and Spring Framework/Spring Boot, including REST controllers, dependency injection, and application configuration. Experience with JUnit for unit testing and Mockito for mocking. Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals. Working knowledge of SQL, including writing queries for troubleshooting, data investigation, and validation. Experience using application logs, monitoring tools, and system diagnostics to investigate production issues. Understanding of enterprise application architecture, integrations, and cross-component dependencies. Basic understanding of Java concurrency and multithreading. Strong written and verbal communication skills, including the ability to explain technical issues to business stakeholders. Ability to work independently, prioritize critical incidents, and remain effective under pressure.
Preferred Qualifications
Experience with CI/CD pipelines and automated deployment processes. Familiarity with Docker, containerized applications, or cloud platforms. Experience supporting applications in healthcare technology, data analytics, or other data-intensive environments. Experience with production release support, client onboarding, and application configuration. Familiarity with incident management, root cause analysis, and production support best practices. Additional Information This position supports business-critical applications in a high-availability production environment. Candidates should be comfortable working collaboratively across engineering and operations teams, managing competing priorities, and participating in an on-call support rotation.