Solutions Engineer

About Liferaft

Liferaft builds software that helps organizations find, understand, and act on potential risks from publicly available information. Our clients include corporate security teams around the world, including some of the world’s leading organizations. We’re a remote-first company committed to building a high-performing, values-driven team that operates with clarity, discipline, accountability, and care.

Liferaft was recently acquired by global security company Securitas, expanding our ability to deliver intelligence-led security at scale. Together, our technology and security solutions help these organizations protect their people, assets, and operations, making a meaningful impact in the world we live in.

About the Role

Liferaft is looking for a highly skilled and visionary Solutions Engineer to play a critical role in supporting our unprecedented growth. Working closely with Account Executives and the Customer Success team, you'll build and deliver compelling, industry-relevant product demonstrations. This role can be hybrid in Halifax, NS, or fully remote within the Eastern, or Atlantic time zones in Canada.

Reporting to the Director of Solutions Engineering, demonstrating our product’s value proposition is the cornerstone of converting opportunities into customers. Sales communications are mainly performed via Zoom, but qualified individuals may also be expected to work with clients on-location in target markets and attend various trade shows.

What you do as a Solutions Engineer

• Collaborate with the sales team throughout the sales cycle to understand and articulate customer needs.
• Build and deliver customized product demonstrations for potential clients, clearly illustrating ROI and industry expertise.
• Scope and execute successful Proof of Concept (PoC) trials.
• Exhibit technical platform capabilities and effectively engage with audiences, including leadership of Fortune 500 companies and C-level executives.
• Maintain internal CRM (Salesforce) accounts.
• Serve as a Subject Matter Expert (SME), supporting and educating clients.
• Provide thought leadership and product knowledge to sales, marketing, client experience, and leadership teams.
• Contribute to expanding customer and prospect databases through activities like trade shows.
• Support the Customer Success team during trials and throughout the client's lifecycle, ensuring optimal product utilization.
• Overall contribution to company growth and development.

Requirements

What You Need to Get the Job Done

• Experience in a product demonstration or solutions engineering role.
• Proven track record of delivering outstanding client interactions.
• Strong knowledge of business processes (sales, marketing, service, support).
• Experience in corporate security, threat analysis, or open-source intelligence is a strong asset.
• Curious, analytical mindset, with the ability to ask the right questions to uncover the real problem behind a request.

Benefits

Why Liferaft?

At Liferaft, we believe that our people are our greatest asset. We’re a collaborative, supportive team that values fresh thinking and works together to build and improve how we operate. Because of that, we put real focus on making sure our total rewards reflect the value our team brings, with ongoing reviews to keep them competitive, fair, and meaningful as the market and our company evolve.

We offer our team

• Competitive compensation plan 
• Flexible PTO – Our team is encouraged to take a minimum of 15 days/year with no cap beyond
• Hybrid workplace with flexible working hours
• Health & Dental Benefits (Medavie Blue Cross)
• 80% employer paid benefits
• Orthodontic coverage for minor dependents 
• Comprehensive mental health coverage, up to $3,000 per year, available for employees and dependents
• Free access to EAP, Greenshield and a variety of physical and mental health services via wellness platform
• $750 Yearly Lifestyle Subsidy
• Monthly cell phone reimbursement
• Monthly parking reimbursement
• Company-sponsored social events and team-building activities
• Strong culture of employee recognition
• Monthly peer-nominated “Cheers” awards with gift card draws
• Quarterly Performance Awards recognizing exceptional impact, collaboration, and innovation
• Diversity, Equity & Inclusion Committee
• Authentic, engaged team, who value work life balance

We're building a company future generations can be proud of. Diversity at Liferaft means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We welcome all qualified applicants regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other protected characteristic.

This hiring process may use AI-supported tools to assist with application screening and evaluation. This is a newly created role within the organization.

Experience in product demonstrations/solutions engineering, strong client interaction skills, knowledge of sales/marketing/service business processes, and security/OSINT experience as an asset.

Key Responsibilities

• building demos
• executing PoC
• supporting sales

Skills & Tools

Salesforce, Zoom

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Ontario or North America
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Liferaft

A security intelligence software company that provides technology to help organizations find, understand, and act on publicly available risks. — Industry: Information Technology