Special Loans Analyst
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do - Responsible for setting up and processing activities related to Adjustable Rate Mortgages (ARMs). - Performs draw reviews, draw segment setup and maintenance, billing reviews, and interest calculation validation. - Provides operational support for ARM servicing activities, customer and phone escalations, and ongoing monitoring to ensure accurate and timely servicing in accordance with applicable regulatory, investor, client, and internal requirements. - Provides support in establishing scalable ARM servicing capabilities and improving the effectiveness, accuracy, and efficiency of department functions. What You'll Do - Provides a wide range of support within the Special Products operations. - Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed. - Performs activities associated with the processing of Servicemember’s Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed. - Creates and maintains department documentation, including but not limited to policies and procedures as directed. - Adheres to regulatory and legal requirements, including investor and state guidelines. - Processes and monitors department report requirements and workflow to ensure accurate and timely completion. - Supports additional servicing processes within the Special Products operations. - Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations. - Actively contributes to the results of a team and works toward achieving goals and objectives. - Uses established procedures to perform assigned tasks. - Work is routine - Instructions