Sr. Associate Account Management

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland Unlocking digital performance. Delivering measurable results.

Job Description:

SCOPE OF WORK FOR LIVE UNDERWRITER ROLE

• Loan Application Review & Credit Assessment

Review and analyze loan applications and supporting documentation including income, credit reports, employment history, and property details. Assess borrower creditworthiness using the 4 C's methodology (Character, Capacity, Capital, Collateral) to ensure sound lending decisions.

• Income Calculation & Financial Analysis

Evaluate and calculate borrower income from various sources including salaried, hourly, commission, bonus, rental, and self-employment income. Analyze documents such as paystubs, W-2s, tax returns, and business financials (Schedule C, K-1, 1065, 1120S) to determine qualifying income accurately.

• Collateral & Property Evaluation

Review appraisal reports, AVMs, and residential valuation documents to validate property value and ensure compliance with lending guidelines. Analyze title reports, lien positions, and ownership details.

• Underwriting Decision & Documentation

Prepare detailed underwriting summaries, identify red flags, and document conditions and stipulations within the Loan Origination System (LOS), preferably Encompass. Recommend appropriate loan structures based on risk assessment.

• Condition Management & Borrower Follow-up

Issue clear and comprehensive condition requests to borrowers and processors. Track condition fulfillment, verify document receipt, and manage timelines to ensure expedited loan progression toward clear-to-close status.

• Workflow Management & Communication

Collaborate with processors and internal stakeholders throughout the underwriting lifecycle. Provide clear communication on loan decisions, required conditions, and final clear-to-close (CTC) status. Escalate complex issues to senior management when necessary.

• Risk Identification & Compliance

Identify discrepancies, inconsistencies, and potential risks in loan files. Ensure all underwriting decisions comply with internal policies and regulatory requirements including Fair Lending, TRID, and other applicable regulations.

• Quality Assurance & File Review

Conduct thorough quality reviews of underwritten files to ensure accuracy, completeness, and adherence to company standards. Identify opportunities for process improvement and best practice implementation.

• Reporting & Reconciliation

Handle reconciliation of complex borrower accounts and prepare daily aging and pipeline reports to track loan progress and turnaround times. Monitor key performance indicators (KPIs) and provide metrics to management.

• System Utilization & Process Adherence

Utilize LOS platforms (Encompass preferred) and adhere to underwriting workflows, ensuring accuracy, efficiency, and compliance with company standards. Maintain organized file documentation and audit trails.

• Exception Handling & Complex Case Management

Manage non-standard loan scenarios, unusual financial situations, and exception cases requiring enhanced analysis. Develop creative solutions while maintaining regulatory compliance and risk mitigation.

• Training & Knowledge Sharing

As a senior-level associate, mentor junior underwriting staff and processors on best practices, policy updates, and complex underwriting scenarios. Contribute to team development and process documentation.

• Performance Metrics & KPI Tracking

Monitor individual and team performance against established benchmarks including loan turnaround times, accuracy rates, and productivity metrics. Analyze performance data to identify trends and opportunities for continuous improvement.

• Regulatory Updates & Compliance Training

Stay current with evolving lending regulations, compliance requirements, and industry updates. Participate in ongoing training and communicate regulatory changes to team members to ensure organizational compliance.

• Stakeholder Coordination & Escalation Management

Coordinate with loan officers, real estate agents, appraisers, and other external stakeholders to facilitate smooth loan processing. Manage escalations and resolve conflicts professionally while maintaining positive client relationships.

JOB DETAILS

Company: Sutherland

Location: Navi Mumbai (Work From Home)

Experience: 2–3 Years (Live Underwriting Mandatory)

Shift: US Shift (6:30 PM – 6:30 AM | Any 9 Hours)

Week Offs: Rotational Weekly Offs

Employment Type: Full-Time

Notice Period: Immediate Joiners Preferred

Qualifications:

REQUIRED QUALIFICATIONS & SKILLS

• HSC and Bachelor's Degree (Mandatory)
• Strong understanding of 4 C's of Credit
• Expertise in income calculation (including self-employed borrowers)
• Experience with LOS systems (Encompass preferred)
• Good analytical and decision-making skills
• Strong verbal and written communication
• Ability to work in a fast-paced, deadline-driven environment
• Demonstrated experience in customer relationship management and account servicing
• Exceptional attention to detail and accuracy in documentation
• Knowledge of lending regulations and compliance requirements
• Proven ability to manage multiple accounts and priorities simultaneously
• Strong problem-solving skills with a proactive approach to client needs

HSC and Bachelor's degree mandatory; 2-3 years live underwriting experience; strong understanding of 4 C's of credit; expertise in income calculation; experience with LOS systems (Encompass preferred); strong analytical, communication, and problem-solving skills.

Key Responsibilities

• reviewing loan applications
• calculating borrower income
• managing underwriting conditions

Skills & Tools

Encompass, Loan Origination System (LOS)

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Navi Mumbai, Maharashtra, India
• Languages: English

About Sutherland

A global company providing digital transformation and business process excellence through technology and AI. — Industry: Information Technology