Sr Customer Value Consultant

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr Customer Value Consultant at Coupa: The Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa. As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time. In each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement. This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it. The Impact of a Sr Customer Value Consultant at Coupa:   The Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa. As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time. In each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement. This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it. What You'll Do:

Lead focused, time-bound engagements with accounts that need extra support to adopt Coupa and get full value from it.

Manage each engagement end to end, from initial diagnosis through to a clean transition:

Work with the customer to define the scope, activities, and key deliverables of the engagement, and agree on what success looks like from the outset.

Diagnose adoption barriers in direct partnership with customers, pinpointing the root causes placing the account at risk.

Develop a recovery plan and build early momentum, applying disciplined project management to chart a clear path.

Work directly in the Coupa platform, making configuration changes to resolve adoption barriers where a solution requires it.

Run workshops that give customers practical technical, process, and workaround recommendations grounded in Coupa product knowledge.

Equip the customer with a means of tracking their own progress, so momentum continues once the engagement concludes.

Partner with internal teams including Sales, Product Management, and Marketing to drive continuous improvement in how customers succeed with Coupa.

What You Will Bring to Coupa:

6 - 8 years in customer success, consulting, implementation, solution advisory, or a comparable customer-facing role at a software or SaaS company.

Hands-on experience configuring enterprise software. Coupa or similar spend-management experience is preferred.

Full professional fluency in English, written and spoken (C1 or above).

Strong consulting and engagement management skills, with the ability to run a structured engagement and build trust and credibility quickly.

Excellent written, verbal, and presentation skills, including the ability to guide customers through findings and next steps.

Sharp analytical and problem-solving skills, with a track record of diagnosing issues and driving measurable outcomes.

Familiarity with Procurement, Procure-to-Pay, or spend management is a plus.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive: Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

6-8 years in customer success, consulting, or implementation at a software/SaaS company; hands-on enterprise software configuration; full professional English fluency (C1+); strong consulting, analytical, and presentation skills.

Key Responsibilities

• leading customer engagements
• diagnosing adoption barriers
• configuring Coupa platform

Skills & Tools

Coupa

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Colombia
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Coupa

A company providing a total spend management platform powered by community-generated AI. — Industry: Information Technology