Sr Marketplace Specialist (APAC)
Brief Description As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! Culture Index Survey: https://go.cultureindex.com/p/UnMERwgzkfjFu The Dragon Shield story began in 1999, in the backroom of a Danish gaming store with a gamer who knew card game accessories could be better, and for over 20 years, Dragon Shield has been the market leader and standard bearer in high-quality sleeves. In 2024 we celebrated our 25th anniversary, but one thing has always remained the same: We are still gamers, and that is reflected in everything we do. Dragon Shield is seeking an experienced Marketplace Specialist to lead the global expansion of the Dragon Shield brand across some of the largest regional marketplaces (Amazon, Rakuten, Shopee, Tmall Global) to support the company's international expansion strategy. You'll develop and execute growth strategies tailored to each region, drive operational excellence, and safeguard the integrity and profitability of our brand on the platform. This role blends strategic vision with hands-on execution, working closely with internal teams and external partners to bring it to life. This position is remote, open globally – but candidates must have a strong understanding of the Japanese market, culture, and language. Any other regional insights is an added benefit.
Key Responsibilities
Global Marketplace Growth Build, manage, and scale our global Amazon and/or Rakuten presence across multiple regions and marketplaces. Create and execute Amazon and/or Rakuten-specific growth and marketing strategies aligned with brand and business goals. Adapt content and strategies to fit local market needs and ensure successful international rollouts. Operations & Cross-Team Coordination Oversee daily operations across marketplaces, ensuring smooth coordination between internal teams, agencies, Amazon/Rakuten, and maintaining accurate data in SX.e. Serve as the primary contact for Amazon and Rakuten support and internal issue escalation. Manage external agency and marketing partners, including performance check-ins, reporting alignment, and optimizing Amazon Ads budget and performance. Brand & Content Management Manage brand stores and product listings; monitor account health and maintain product range on platforms Manage FBA inventory capacity and coordinate replenishment needs with partners Provide channel-specific product insights to the Product Development team. Data, Insights & Reporting Lead data analysis and reporting across markets and platforms, interpreting insights into actionable recommendations, including sales forecasts and channel-specific projections. Conduct monthly syncs with the Customer Service team to identify customer trends, feedback, and opportunities for improvement. Brand Protection Monitor third-party sellers, pricing behavior, counterfeit activity, and bad actors to protect brand integrity.
Qualifications
Required 3+ years of experience managing Amazon and/or Rakuten marketplaces on a global scale (in-house or as a senior consultant), with a proven track record of scaling brands internationally through strategic, data-driven execution. Strong understanding of Japanese market ,dynamics, business culture, and language Strong analytical mindset with experience in Power BI or similar BI/reporting tools, including forecasting and P&L management for Amazon channels. Deep understanding of FBA and FBM setups, logistics, and operational nuances across regions. Demonstrated success in Amazon SEO, product listing optimization, conversion rate improvement, and managing Brand Stores and A+ content, including localization. Skilled in agency management, cross-functional collaboration, and strong communication, with a proactive, solution-oriented mindset. Proficient in English and Japanese, written and spoken
Nice to Have
Familiarity with graphic editing tools (e.g., Photoshop, Canva) for minor content adjustments. Experience with Helium 10, Jungle Scout, or similar Amazon analytics tools. Understanding of digital advertising performance metrics (ACOS, ROAS, TACOS). Additional SEA language proficiency, especially Chinese Experience with Shopee or other Southeast Asian marketplaces Familiarity with brand protection / unauthorized seller monitoring (Amazon Brand Registry, etc.)