Sr. Project Manager of Quality Systems - USA (17727)

Radisys, a global leader in open telecom solutions, is transforming the networking industry by enabling clients to process more data more efficiently and at a lower cost than ever before. As demand for our solutions grows, we are looking for talented people to help us with the scale.

Job Purpose Radisys is currently hiring for a Sr. Project Manager of Quality Systems to join our Team. This position will be in Frisco, Texas. The Sr. Project Manager of Quality Systems will report to the Sr. Director, Global Supply Chain and Operations, and will own the company-wide Quality Management System (QMS), maintaining it in accordance with ISO 9001 standards.

Responsibilities

• Supports the Sr. Director, Global Supply Chain and Operations in managing and maintaining the Quality Management System (QMS) across the end-to-end (E2E) value chain.
• Identifies gaps in people, process, tools & metrics and develops solutions to address gaps.
• Develops and manages quality metrics and performance dashboards that provide visibility into product and process quality.
• Applies Lean Six Sigma methodology, including the DMAIC (Define, Measure, Analyze, Improve, Control) framework, to drive continuous improvement.
• Leads and champions Kaizen events with cross-functional R&D, operations, and product management teams, driving process improvements that strengthen the company’s operational and financial performance.
• Apply structured problem-solving tools, including 8D, FMEA, fishbone (Ishikawa) diagrams, 5 Whys, and the seven basic quality tools, to identify root causes and resolve complex quality problems.
• Monitors quality metrics such as First Pass Yield (FPY) and field returns, identifies adverse trends, and drives corrective and preventive actions (CAPA) through to verified closure.
• Supports the continuous improvement process by initiating and resolving Corrective Action Requests (CARs) that address design, workmanship, material, and process issues impacting the customer, and oversees the coordination and closure of all customer-generated CARs.
• Serves as the coordination point for customer-identified issues affecting design, workmanship, material, or process, working with the applicable Radisys personnel or integrator to drive resolution.
• Works closely with Engineering, Manufacturing Engineering, Planning, Manufacturing, Test, Supply Chain, and Customer Service to improve quality, reduce costs, and maintain on-time delivery.
• Manages the Radisys product realization process, applying Advanced Product Quality Planning (APQP) and Lean Product Development principles to ensure all product and customer requirements are met before product launch.

Qualifications

• 5+ years of experience in manufacturing or process engineering, with a strong understanding of PCBA manufacturing and system integration processes.
• Experience in an electronics manufacturing/integration environment with a proven track record of managing manufacturing process and quality control at an EMS provider.
• Demonstrated experience in new product introduction (NPI), including design for manufacturing, assembly, and environment (DFM/DFA/DFE) and process FMEA (pFMEA), as well as assembly instructions and BOM structures for boards and systems.
• Strong working knowledge of PDM/ERP/Shopfloor systems, ECO/Deviation processes. Agile PDM working knowledge is a plus.
• Customer-focused mindset, with the ability to partner collaboratively with supply chain partners to drive long-term continuous improvement.
• Demonstrated experience in creating 8D reports, five why process, and RCCA (Root Cause Corrective Action)
• Strong interpersonal skills, and ability to perform multiple tasks simultaneously.
• Strong written and verbal communication skills in English, including the ability to present quality performance and audit results to cross-functional teams, customers, and leadership.
• Hands-on experience maintaining an ISO 9001 and/or TL 9000 quality management system, including preparing for and supporting internal and external audits. ISO-certified internal auditor experience is preferred.

EEO/AAP

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Other

This position requires a criminal history background check. Only job-related convictions will be considered and will not automatically disqualify the applicant from employment. A drug screen will also be administered.

5+ years manufacturing/process engineering experience with PCBA and system integration; experience in electronics manufacturing and NPI; knowledge of PDM/ERP/Shopfloor systems; ISO 9001/TL 9000 QMS maintenance; strong English communication; background check and drug screen required.

Key Responsibilities

• managing quality systems
• identifying process gaps
• driving continuous improvement

Skills & Tools

PDM, ERP, Shopfloor, Agile PDM

Job Details

• Category: Quality Assurance
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Frisco, Texas, United States
• Languages: English

About Radisys

A global leader in open telecom solutions, transforming the networking industry. — Industry: Information Technology