Sr. ServiceNow Developer

• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments.
• 3+ years building and supporting custom applications using App Engine Studio.
• 3+ years working within Agile or sprint-based delivery models.

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred.

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL® 4 Foundation (or equivalent ITSM experience).

• Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
• Advanced proficiency with GlideRecord, query optimization, and transactional logic.
• Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
• Solid understanding of ACL design, role hierarchy, and access evaluation order.
• Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
• Experience with REST-based integrations and data exchange using JSON.
• Strong documentation skills, including technical design notes and implementation guidance.

• App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
• Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
• Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
• Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.
• Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
• Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
• Partner with product owners and stakeholders to translate requirements into technical solutions.
• Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility.
• Review and approve development work to ensure adherence to platform standards and security requirements.
• Support platform upgrades and resolve development-related issues introduced by new releases.
• Contribute to platform documentation, architectural decisions, and operational runbooks.
• Assist with troubleshooting production issues and implementing long-term corrective solutions.
• Participate in change review and release governance processes.

5+ years ServiceNow development, 3+ years App Engine Studio, Agile experience; Bachelor's degree preferred; ServiceNow CSA, CAD, ITIL 4 Foundation preferred; strong scripting, GlideRecord, Flow Designer, ACL, UI Builder, REST, JSON skills.

Key Responsibilities

• designing ServiceNow applications
• developing platform capabilities
• mentoring developers

Skills & Tools

ServiceNow, App Engine Studio, GlideRecord, Flow Designer, UI Builder, REST, JSON, IntegrationHub

Job Details

• Category: Software Development
• Seniority: Senior Level
• Commitment: Contract
• Workplace: Remote — Alpharetta, Georgia, United States
• Salary: USD 176,800 – 187,200 / year
• Languages: English

About Sygna Solutions

An IT solutions and staffing company providing technical consulting services. — Industry: Information Technology