Strategic Enterprise Customer Success Manager – Driving Healthcare Growth & Digital Innovation for Leading Providers at brighthush

About brighthush

brighthush is a trailblazing technology partner that sits at the intersection of data, innovation, and compassionate care. With a global footprint that spans the United States and beyond, we empower healthcare providers, payers, and patients to deliver faster, safer, and more personalized care through our suite of digital solutions. Our mission is to transform the way healthcare organizations operate, enabling them to focus on what matters most: patient outcomes. We thrive on curiosity, collaboration, and a relentless commitment to excellence. Diversity is not just a buzzword for us—it’s a core value that fuels creativity and drives better outcomes for everyone we serve.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, mission‑driven team that is reshaping the future of healthcare. We offer:

• Competitive Compensation: Base salary up to $150,000, performance‑based bonuses, and equity opportunities that reward your contributions.
• Comprehensive Benefits: Medical, dental, vision, mental‑health coverage, 401(k) with company match, generous paid time off, and a flexible remote work model.
• Continuous Learning: Tuition reimbursement, conference sponsorships, and access to a curated library of industry courses.
• Inclusive Culture: A collaborative environment that values every voice and encourages cross‑functional teamwork.
• Clear Career Paths: From Customer Success Manager to Senior Manager, Director, and beyond.

Role Overview

As a Strategic Enterprise Customer Success Manager, you will be the trusted advisor for our most valuable clients, ensuring they achieve their business objectives through our platform. You will blend deep industry knowledge with a data‑driven approach to help healthcare organizations unlock the full potential of their digital investments. Your influence will extend beyond day‑to‑day client interactions to shaping product strategy, driving adoption, and fostering a culture of continuous improvement.

Key Responsibilities

• Client Onboarding & Adoption: Lead the end‑to‑end onboarding process, from initial discovery to full platform adoption, ensuring a smooth transition and rapid value realization.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders, including C‑suite executives, clinical leaders, and IT directors.
• Strategic Guidance: Act as a strategic consultant, identifying opportunities for expansion, upsell, and cross‑sell of brighthush solutions.
• Performance Monitoring: Track and analyze client usage metrics, health scores, and ROI, providing actionable insights and quarterly business reviews.
• Issue Escalation & Resolution: Collaborate with product, engineering, and support teams to resolve complex issues swiftly, ensuring minimal impact on client operations.
• Feedback Loop: Capture client feedback and champion it within brighthush to drive product enhancements and service improvements.
• Renewal & Expansion: Lead renewal negotiations and expansion discussions, consistently achieving or exceeding renewal targets.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in healthcare technology.

Essential Qualifications

• Minimum 3–5 years of experience in customer success, account management, or a related client‑facing role within the healthcare or SaaS industry.
• Proven track record of managing enterprise‑level accounts and driving customer satisfaction scores above 90%.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Experience with CRM platforms and customer success tools.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity and collaboration.
• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field.

Preferred Qualifications

• Advanced degree (MBA, MPH, or similar) or certifications in Customer Success (CSM, CSPO).
• Experience with healthcare‑specific solutions such as electronic health records, population health platforms, or care coordination tools.
• Knowledge of healthcare regulations (HIPAA, HITECH) and data privacy best practices.
• Previous experience in a high‑growth startup or scale‑up environment.
• Fluency in multiple languages, especially Spanish, is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and turning challenges into opportunities.
• Strategic Thinking: Ability to see the big picture, anticipate client needs, and align solutions with business goals.
• Project Management: Skilled at juggling multiple initiatives, setting priorities, and meeting deadlines.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and KPI reporting.
• Collaboration & Influence: Adept at working cross‑functionally with product, engineering, marketing, and sales teams.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for advancement. As a Customer Success Manager, you will have the chance to:

• Progress to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Take on leadership roles in cross‑functional initiatives, such as product roadmap planning or go‑to‑market strategy.
• Mentor junior team members and lead training programs.
• Participate in global projects that shape the future of healthcare technology.
• Earn certifications and attend industry conferences, with company sponsorship.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Our remote‑first approach means you can work from any of our hubs in Raleigh, Dallas, Atlanta, or Tampa, Apply for this job