Supervisor Pharmacy Remote

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Supervisor Pharmacist assists the Pharmacy Manager in achieving operational objectives

for the SelectRx division. This role involves contributing to the effective management and support of the pharmacy staff encompassing both internal and external functions. The role is responsible for interpreting and enforcing the policies and procedures of the Pharmacy Department ensuring compliance with all Federal State and local regulations.The Supervisor Pharmacist is expected to ensure customer satisfaction through the prompt and accurate processing of prescriptions addressing customer inquiries and concerns and promoting a positive image of SelectRx within the local communities.

Supervisory Responsibilities

• This position has direct supervisory responsibilities. 

Essential Duties and Responsibilities

• Oversee and support departmental personnel including orientation training and monitoring in collaboration with department trainers.
• Ensures that trainees acquire the requisite knowledge and skill set to perform daily duties effectively.
• Determine workload delegate assignments and manage scheduling.
• Conduct performance evaluations (annually or as needed in collaboration with the Pharmacy Manager).
• Support the execution of corrective and disciplinary actions.
• Participate in interviewing and candidate evaluation providing recommendations for hiring promotion or discipline of current associates.
• Fosters a supportive environment that encourages, enables, empowers, and equips pharmacists and support staff.
• Serve as a mentor for department leads
• Subject matter expert for the assigned area
• Manages workflow received through various platforms utilized by their respective teams including but not limited to the prescription management system(s), CRM, Smartsheets, Atlas, SMS messaging platform, Five9
• Processes prescriptions tickets inbound and outbound phone calls and other assigned team specific tasks with accuracy and expediency.
• Monitors timelines and ensures the team is meeting expectations
• Assigns specific accounts or roles/assignments to optimize workflow and prescription sequencing based on daily order cut-off times and delivery schedules.
• Supports resolution of prescription related issues requiring pharmacist intervention
• Additional tasks may be assigned by the department manager
• Implement and ensure adherence to all SelectRx policies and procedures.
• Maintain operations within professional standards and comply with Federal State Local and Business regulations actively enforcing pharmacy laws.
• Maintain confidentiality in compliance with HIPAA standards.
• Provides support to resolve pharmacist specific topics following established guidelines.
• Coordinates with other teams and management to resolve operational issues.
• Identifies errors and implements appropriate procedures for resolution.
• Assigns specific accounts or roles/assignments to optimize workflow and prescription sequencing based on daily order cut-off times and delivery schedules.
• Advises management on issues pertaining to the pharmacist and any assigned support staff.
• Consults with data processing personnel to identify methods for expediting workflow and enhancing productivity.
• Perform other duties as assigned by the Pharmacy Manager.
• Coordinate and implement teamwork initiatives.
• Support departmental quality improvement efforts.
• Respond promptly to patient needs and solicit customer feedback to enhance service.
• Processes prescriptions tickets inbound and outbound phone calls and other assigned team-specific tasks with accuracy and expediency as needed.
• Develops and presents team quality improvements monitoring and key performance indicators.
• Participate actively in team meetings.
• Speak clearly and persuasively in all situations (positive and negative).
• Effectively balance individual and team responsibilities.

Skills/Abilities

• Demonstrated ability to identify and resolve issues promptly
• Efficacy in group problem-solving; strong critical-thinking and problem-solving skills
• Proven conflict management and resolution capabilities
• Proficiency in giving and receiving constructive feedback
• Competence in effectively communicating organizational change;
• Clear and persuasive communication; strong team player and team-building skills
• High degree of interpersonal and organizational skills
• Ability to collaborate effectively with all levels of management associates clients and the public
• Capacity to employ rational judgment even when addressing emotional subjects
• Commitment to continuously expanding knowledge and skills
• Skill in directing and motivating the pharmacy staff; knowledge and understanding of pharmacy software
• Ability to accurately apply sig codes and interpret prescriptions
• Proficiency in reading writing and speaking English is required
• Highly motivated

Education and Experience

• A Bachelor of Science in Pharmacy or Pharm D. from an accredited institution is required.
• A minimum of three (3) years of relevant work experience is preferred.
• 1 year of prior leadership experience preferred
• For transition from onsite to remote: 1 year employment onsite required
• Remote positions: 6 months in current remote role required

Licenses/Certifications/Registrations

• Active Pharmacist license in good standing is required.

Physical Requirements

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans 

PharmD or Bachelor of Science in Pharmacy required, active pharmacist license required, 3+ years relevant experience preferred, and 1 year leadership experience preferred. English proficiency and pharmacy software knowledge required.

Key Responsibilities

• supervising staff
• managing workflow
• processing prescriptions

Skills & Tools

prescription management system, CRM, Smartsheet, Atlas, SMS messaging platform, Five9, pharmacy software, Microsoft Excel

Job Details

• Category: Healthcare Services - Pharmacy
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 135,000 – 145,000 / year
• Languages: English

Benefits

• 401k matching
• Tuition reimbursement
• Retirement plan

About SelectQuote

A healthcare solutions provider offering technology-driven medication management and pharmacy services. — Industry: Healthcare