Team Manager - Liability
Description We’re Hiring: Team Manager - Liability This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. Why Join Crawford & Company? - Great Work From Home Opportunity - Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness - Generous Employee Referral Bonus Program - Access to Multiple Employee Discounts We’re looking for a Team Manager - Liability with a passion for claims management and leadership to join our team! Requirements - Proven leadership experience in claims management - Strong background managing Liability claims - Experience leading and developing high-performing claims teams Role Overview - Supervise the investigation, management, and timely disposition of Liability claims within account, carrier, and company guidelines. - Assists the VP and/or Assistant VP of Claims in managing the Service Center. Responsibilities - Establishes and communicates performance standards and objectives and conducts performance appraisals. - Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. - Recommends/approves salary adjustments, promotions, transfers and dismissals. - Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. - Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings. - Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. - Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures. - Reviews files daily to provide instruction for further requirements needed based on best practice standards. - Assists with reserve recommendations and approvals. - Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. - Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. - Attends and prepares staff for claim reviews with clients, carriers and brokers. - Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. - Performs other related work as required. - Works within the Risk Tech Claim System and all ancillary systems. - Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. - May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems. Qualifications - Bachelor's degree or equivalent experience required - Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion. - Previous supervisory experience desirable - Excellent verbal and written communication skills. - Analytical ability. - Good mathematical aptitude. - Good organizational and interpersonal skills. - Ability to effectively manage, supervise, and develop employees. - Thorough knowledge of services being delivered by branch office. - In-depth knowledge of insurance coverages, practices and negotiating skills. - Familiarity with legal, medical and technical disciplines. - Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU) - Where applicable, has passed state licensing requirements for line(s) of insurance handled. - Settlement Authority: As noted in internal, client and or carrier guidelines. #LI-EM3 #LI-REMOTE