Technical Account Manager, Federal

Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

Role Summary

In this Technical Account Manager, Federal role, you’ll be part of the Customer Success team. Your main objective will be to support, enable, and grow customers across our Federal customer base. As the primary post-sales contact, you’ll represent Censys to C-Levels, threat hunters, and cybersecurity practitioners for Government agencies worldwide. Every day, you’ll work cross functionally with your technical counterparts to improve the customer’s experience and ensure their success.

Responsibilities

• Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
• Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer
• Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc.
• Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
• Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
• Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
• Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
• Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)
• Other duties as assigned

Identity Verification

As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.

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Manage customer life cycles, drive adoption, enablement, renewals, and expansion; collaborate with internal teams; maintain records in Catalyst and Salesforce; identity verification required.

Key Responsibilities

• managing customer lifecycles
• driving adoption
• preparing renewals

Skills & Tools

Catalyst, Salesforce

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

About Censys

A company providing real-time internet intelligence and actionable threat insights to governments and enterprises. — Industry: Information Technology