Technical Implementation Project Manager
About HubSync:
HubSync is a fast-growing SaaS company revolutionizing how top accounting firms manage their client engagement processes. Our cloud-based platform streamlines workflows and automates complex tasks, empowering firms to deliver exceptional client experiences while increasing efficiency. As we continue to scale, we're looking for passionate team members who thrive in a fast-paced, collaborative environment.
About the Role:
We’re looking for a Technical Integration Project Manager to play a critical role in our customer implementation process. This person will be the bridge between our customers and internal teams (Customer Success and Development), ensuring a smooth and successful setup of both out-of-the-box and custom software integrations. This is a hands-on, customer-facing role ideal for someone who is technically adept, a natural problem-solver, and thrives on driving projects to completion.
Key Responsibilities:
- Serve as the primary point of contact for managing software integrations during the customer onboarding process.
- Partner with Customer Success Managers and Developers to scope, plan, and deliver integration projects on time and within scope.
- Understand customer systems and processes to ensure seamless integration with HubSync's platform.
- Lead technical discovery calls to gather integration requirements and translate them into technical documentation.
- Coordinate internal and external resources, set timelines, and communicate progress clearly to stakeholders.
- Manage and troubleshoot technical integration issues, escalating as needed.
- Document integration processes and maintain knowledge base content for internal and customer use.
- Continuously improve integration workflows and identify opportunities for automation or standardization.
Qualifications:
- 3+ years of experience in project management, technical account management, or software implementation, ideally within a SaaS environment.
- Experience with system integrations using APIs, SSO, data exchange formats (e.g., JSON, XML), and platforms like Azure, or other ERP/CRM systems.
- Strong understanding of software development lifecycles and Agile methodologies.
- Excellent communication and interpersonal skills - you’re comfortable interfacing with both technical and non-technical stakeholders.
- Highly organized with the ability to manage multiple projects and priorities.
- Self-starter with a problem-solving mindset and comfort working in a fast-paced, early-stage startup environment.
- PMP or similar certification is a plus.
Why HubSync?
- Competitive salary and benefits package
- Paid PTO, healthcare, retirement, life insurance, and disability coverage
- Company-sponsored retreats and events
- Growth opportunities in a dynamic startup environment
- A collaborative, mission-driven team focused on innovation
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